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Link knowledge base articles into ticket - Community / Feature Request - Deskpro Support

New Feature Request

6

Link knowledge base articles into ticket Collecting Feedback

Ahmad Sahrizal

Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ticket: Link to KB Articles, for example.

image.png?s=350

This feature would be useful to know the following:

- the use of KB articles in the ticketing process.

- top KB articles used in ticket

- etc

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New Feature Request

image.png (41.28 KB)

Author: Ahmad Sahrizal
Last update: 6 Oct 2020
Category: Tickets