Let Agents Customize Ticket Options (like Send User Email Notification) - Community / Feature Request - Deskpro Support

Let Agents Customize Ticket Options (like Send User Email Notification) Collecting Feedback

Christian Mattart

Some like it enabled by default, others don't. This should be a per-agent configuration option.

In fact, all the options for new tickets and new replies should be customizable by the agents (for organizations that would let their agents choose).

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New Feature Request

ticket_options... (51.66 KB)

Author: Christian Mattart
Last update: 17 Nov 2023
Category: Tickets

Let Agents Customize Ticket Options (like Send User Email Notification) - Community / Feature Request - Deskpro Support

Let Agents Customize Ticket Options (like Send User Email Notification) Collecting Feedback

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