English (UK)
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
It would be good if you could set a delay between a ticket reply being updated and an email actually being sent.
This would be helpful in instances where messages are sent in error (for example when an intended agent note is accidentally sent as a reply to the user).
The email could then be cancelled/deleted during the delay if needed.
Add a comment
Please log in or register to submit a comment.