Allow responding to a different user - Community / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Jan Bakalar

It would be great if an agent could decide to respond to a ticket while changing the email address of the recipient user. It is currently possible to forward a ticket to another email address, but there is no record of it in the ticket's history. Thank you for your attention!

Comment (1)

Andreas Hügin

6 years ago

In addition: If the recipient sends a reply it should be visible in the ticket's message list too. Currently a reply is treated as a new ticket.

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New Feature Request

Author: Jan Bakalar
Last update: 4 Dec 2023
Category: Tickets

Allow responding to a different user - Community / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Comment (1)

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