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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
323
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
28 Dec 2015
Collecting Feedback
6
27
Display Options for Layouts
Kyle Oliveira
21 Dec 2015
Collecting Feedback
2
36
@ Mentions in snippets
Matthew Baines
16 Dec 2015
In Development
1
37
Show fail date as a Display option
Malou
9 Dec 2015
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
7 Dec 2015
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
26 Nov 2015
Collecting Feedback
0
29
Macros that prompt for input
Steve Miller
18 Nov 2015
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
18 Nov 2015
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
16 Nov 2015
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
16 Nov 2015
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
16 Nov 2015
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
16 Nov 2015
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
12 Nov 2015
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
12 Nov 2015
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
11 Nov 2015
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
11 Nov 2015
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
11 Nov 2015
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
11 Nov 2015
Collecting Feedback
0
30
Exchange public folder support
Terje J
11 Nov 2015
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
6 Nov 2015
Collecting Feedback
0
29
Hide disabled users from Agent searches
Simon Frost
6 Nov 2015
Collecting Feedback
0
34
More control over SLA alerts
James
4 Nov 2015
Collecting Feedback
0
43
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
30 Oct 2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
14 Oct 2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
12 Oct 2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
1 Oct 2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
29 Sept 2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
29 Sept 2015
Collecting Feedback
2
34
Sort list pane view by clicking on head of column
Frédéric Zouaï
17 Sept 2015
Collecting Feedback
1
31
Please add search articles by author
Abhijit Dhumal
17 Sept 2015
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
7 Sept 2015
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
5 Aug 2015
Collecting Feedback
0
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3 Aug 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
17 Jul 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15 Jul 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10 Jul 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6 Jul 2015
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6 Jul 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30 Jun 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29 Jun 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18 Jun 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16 Jun 2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9 Jun 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9 Jun 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9 Jun 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9 Jun 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9 Jun 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5 Jun 2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3 Jun 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3 Jun 2015
Collecting Feedback
0