Community - Deskpro Support

Title

Status change

Comments

Activity

lang test

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0

Improve picture insert feature in Horizon

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Community: attaching multiple files does not work as expected

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1

Layout bug: File categories without files

… Report

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Date updated shown incorrectly for a new File

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Queue FQL does not show a result

… Report

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Limit on total number of tickets returned from API

Collecting Feedback 3mos Report

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Problem with multiple browers tabs when using Agent SAML SSO

Collecting Feedback 3mos Report

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Ticket list not updated when checking/unchecking Pending checkbox

Collecting Feedback 3mos Report

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when merging company records, time logs are not merged

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Which version is the official API?

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1

Printing Issue with Guides

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Export as CSV button does not work in Dashboard Reports

Report 1h Collecting Feedback

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loading screen

Report 1h Under Review

2

New DeskPro Support UI / UX is really bad

Report 3mos Collecting Feedback

8

In Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets

Report 3mos Collecting Feedback

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Macro's for auto replies completely lack formating

Report 3mos Collecting Feedback

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Auto-Fill causes mistake when creating users and organizations

Planning Collecting Feedback

0

Create ticket with Note

Planning Collecting Feedback

1

Attached files to a ticket can’t opened in Apple Mail and IOS mail

Planning Collecting Feedback

0

Subscriptions of Deleted agents for the publish section

Report 3mos Collecting Feedback

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Lost focus of a tab after refresh the site

Planning Collecting Feedback

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Deleted agents still present inmobile app

Planning Collecting Feedback

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AD Sync returns incorrect account

Planning Collecting Feedback

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New "Pending" status not included in the Follow up action "change status"

Planning Collecting Feedback

2

Login as user works only to for primary brand

Planning Collecting Feedback

1

DKIM signing not works

Planning Collecting Feedback

0

Impossible to highlight code blocks in knowledge base

Planning Collecting Feedback

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Branding - Default departments

Planning Collecting Feedback

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Agent Team missing teams and not in order in mobile app

Planning Collecting Feedback

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Pressing <Enter> when "Paste or type a link" in Message of Contact form submits unjustified

Planning Collecting Feedback

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Flagged list does not honor grouping or fields

Planning Collecting Feedback

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Feedback request sent even if it was collected on close

Planning Collecting Feedback

0

Less than (<) sign in snippets

Planning Collecting Feedback

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No obvious way for non-admins to refresh Jira project list

Planning Collecting Feedback

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List of recipients linked ticket vs forwarding

Planning Collecting Feedback

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Error Log Cannot Be Cleared from Admin Interface

Planning Collecting Feedback

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Unable to send ticket when dragging and dropping an attachment from within another ticket

Planning Collecting Feedback

1

Flag is seen by all agents

Planning Collecting Feedback

1

The operation "billing-charges" is not available in the v2 API

Planning Collecting Feedback

1

v1 API return type mismatch

Planning Collecting Feedback

0

Content of archive is not shown properly

Planning Collecting Feedback

1

Toggle All does not work as expected in Department adding for agents

Planning Collecting Feedback

0

Show full name of items in the side panel on mouseover

Planning Collecting Feedback

0

New Tasks Notification shown, even though task has been completed

Planning Collecting Feedback

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Department Avatars are inconsistent across the helpdesk

Planning Collecting Feedback

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Email Templates - Layout - table break

Planning Collecting Feedback

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Users with spaces in last name not displayed properly on User Portal

Planning Under Review

0

Text in KB articles loses custom coloring when making format changes

Planning Under Review

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Renaming of downloaded files

Planning Collecting Feedback

1