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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comments
Activity
Option to make a team selection mandatory when resolving a ticket
Planning Collecting Feedback
0
Update ticket from chat functionality
Planning Collecting Feedback
0
Enable filter and sort options for user interface
Planning Collecting Feedback
0
Please add Froala to Guides
Planning Collecting Feedback
0
Enable team sorting
Planning Under Review
0
Comprehensive Integration with Microsoft Dynamics CRM
Planning Collecting Feedback
0
Create a check list for a workflow in ticket interface
Planning Collecting Feedback
1
EULA for download library
Planning Collecting Feedback
0
Create linked ticket for Macro
Planning Collecting Feedback
0
Customizable Ticket Reference for Departments
Planning Collecting Feedback
0
Custom Links dropdown in top menu
Planning Collecting Feedback
0
Billing applied based on different criteria, not just globally.
Planning Collecting Feedback
1
Added functionality for filter searches
Planning Collecting Feedback
0
Option for agents to write in chat after user has left / timed-out
Planning Collecting Feedback
0
Add Dates In Search Dialog
Planning Collecting Feedback
0
Snippets editing screen needs to be bigger
Planning Collecting Feedback
1
@mention a team
Planning Collecting Feedback
1
2 way Auth & SSO sync
Planning Collecting Feedback
0
Creating multiple tickets at once
Planning Collecting Feedback
0
Ticket Interface to always show top client information
Planning Collecting Feedback
1
Ticket description and attachments on ticket level
Planning Collecting Feedback
1
Add a method to identify the original recipients of an EMAIL imported into DeskPRO
Planning Collecting Feedback
0
Show ticket Status in Notification Area
Planning Collecting Feedback
0
Active Directory Authentication and email aliases
Planning Collecting Feedback
0
Smart parsing improvements for Exchange servers
Report 3mos Collecting Feedback
0
Add confirmation dialog on Discard Draft button
Planning Collecting Feedback
1
Wysiwyg on field type "Display"
Planning Collecting Feedback
0
Ability to write descriptions about tasks created on the helpdesk
Planning Collecting Feedback
0
MobileApp: Option to choose if the enduser shoult be notified when creating a new ticket.
Planning Collecting Feedback
0
I want to be able to create a user while creating a ticket on the Mobile App
Planning Collecting Feedback
1
I would like to see extra permissions added to Reports
Planning Collecting Feedback
1
I would like to be able to create filters and reports for the Flags in tickets
Planning Collecting Feedback
1
Using the same intelligent search module for linking tickets like the used one at the merge feature
Planning Collecting Feedback
0
Editing the visible fields in the Linked tickets area.
Planning Collecting Feedback
0
Show new password requirements for users registering
Planning Collecting Feedback
1
More advanced rules to add users to Organizations
Planning Collecting Feedback
0
Allow agents to follow an organisation (without using triggers)
Planning Collecting Feedback
1
Add new setting for agent's: "Default Ticket Reply Type"
Planning Collecting Feedback
2
I would like to see a separate field for 'middle name' to use in snippets
Planning Collecting Feedback
0
Listing my Feedback subscriptions
Planning Collecting Feedback
0
Twilio SMS Integration to Allow Fields
Planning Collecting Feedback
0
An automatic article translator would be really useful
Planning Collecting Feedback
1
Problem and Incident Enhancement
Planning Collecting Feedback
0
Collapse possibility of the PROPERTIES section
Planning Collecting Feedback
0
Ability to tag agents with categories
Planning Collecting Feedback
0
Make user registration fields more available for user
Planning Collecting Feedback
0
Reordering possibility of the opened ticket tabs.
Planning Collecting Feedback
1
Agent Dashboard of important reports
Planning Collecting Feedback
1
Using snippets in the Follow up section also
Planning Collecting Feedback
2
Separate Agent Permission to edit own Messages
Planning Collecting Feedback
3