Deskpro Support
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Reporting API improvements
Add ability to run report from API
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Create 'custom' report categories
I'm creating a number of custom reports, and I'd like to be able to categorise them in a similar way...
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Adding in a reporting dashboard for quick view
It would be good feature for a user to filter Dashboard by 'Labels' and then create the report in di...
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Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
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Auto refresh for dashboards
Allow a time to be specified for the auto refresh on a dashboard (currently this is set to ten minu...
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Automating Reporting and allow scheduling and reports sent via email
Is there are ways that we can automatically compile and email the status reports at a given frequenc...
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Agent Dashboard of important reports
It would be great if Agents who do not have the reports section, instead had visibility of a dashboa...
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Reports are not available as CSV to external colleagues
We want to send the Dashboard regularly by email to an external company where nobody has a Deskpro u...
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Report Query
I want the raw data and can't use the * character to select all fields. I will not be using your Des...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Ability to Show a live updating report for all agents
The ability to show on a large screen a report of help activity response times etc. Similar to Ducks...
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
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I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
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Ability to Analyze and Manage News Subscribers
We would like the ability to view and analyze subscriber numbers for the News & Knowledgebase Portal...
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Regarding Article, comment validation
When a comment is submitted to an article, and approved by an agent, it is currently not possible so...
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Add "Yesterday" to Date Selections in Reports Overview Page
It's very common to want to check on staff performance for yesterday - for a lot of managers, I'm gu...
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See and select tickets from within the Reporting menu
Hello, I'd like to have the ability to select tickets right from the Reporting menu. Example: If I r...
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Allow for Changing the Start of Reporting Week
We are a US based shop. Our weeks start on Sunday. Most other software on the planet allows for you ...
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Increase hit_record table to hold more than 7500 records
Currently, the table hit_record is hardcoded to only accept 7500 records. An option to set a custom...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
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Insert pretty graphs into pdf of generated reports
The generated 'pdf' in the reports interface inserts the table but not the pretty graphs that are cr...
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Select absolute dates used in reports using a calendar
I would like it to be easier to change the date range a stat/report focuses on. If I want to look at...