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42 Adding multiple users to the 'To' user field Collecting Feedback 0
21 Help with settings view only rights for specific department Collecting Feedback 1
28 Setting a default status when a note is added. Collecting Feedback 0
24 Client side visual notification that agent replied to chat Collecting Feedback 0
19 Add Sort Criteria for Organizations Collecting Feedback 2
23 EULA download fields for hotlinked files Collecting Feedback 0
19 DESKPRO_EMBED_OPTIONS parameters Collecting Feedback 0
19 Retain reporting data on tickets after they are deleted Collecting Feedback 0
25 Print a ticket history on User Portal Collecting Feedback 0
35 Make Leaders for Teams Collecting Feedback 0
19 Would like to see the knowledge grouping as part of the search list Collecting Feedback 0
15 Let Agents Customize Ticket Options (like Send User Email Notification) Collecting Feedback 0
29 Show Count badges/bubbles only when > 0 Collecting Feedback 0
23 Kanban metrics for Reports Collecting Feedback 0
14 Add the person who called the print functionality to the printout Collecting Feedback 0
37 Improve reports: make dashboards exportables to PDF Collecting Feedback 2
24 Improve reports: set configurable dates for dashboards Collecting Feedback 1
26 Allow Admins to review the Agent IM chat logs Collecting Feedback 0
30 Strip small attachments Collecting Feedback 0
16 Prevent Auto-Fill when adding a new Person or Organization Collecting Feedback 0
28 A better way to track agent time Collecting Feedback 0
10 Organization Parents in overview table Collecting Feedback 0
28 Deskpro mobile App prompt Collecting Feedback 0
34 Deskpro iOS App Notifications Collecting Feedback 0
23 Joomla setup Collecting Feedback 0
30 DPQL: Average response time for every agent response Collecting Feedback 0
35 Satisfaction survey reporting Collecting Feedback 0
25 Email direct to ticket Collecting Feedback 0
35 Confluence integration Collecting Feedback 0
31 First Message Variable Collecting Feedback 0
21 Select brand/department visibility per category, product and other field value Collecting Feedback 0
26 Last User Message Variable Collecting Feedback 0
26 Unable to search e-mails by ID Collecting Feedback 0
19 Clone test helpdesk instances for Cloud accounts Collecting Feedback 0
29 Include cc'd participants in the ticket PDF download and Print copy Collecting Feedback 0
33 Support for 3CX voice system Collecting Feedback 1
33 Add more SLA details into the display options in the ticket list. Collecting Feedback 1
10 Ability to log incoming call centre tickets Collecting Feedback 0
28 Using Variables in ticket triggers to add notes and replies Collecting Feedback 0
46 Office 365 Integration Collecting Feedback 2
26 WYSIWYG editor - embedded video Collecting Feedback 0
42 Close ticket - last message Collecting Feedback 0
23 Compress backups generated by the upgrade routine, clean up old backups? Collecting Feedback 0
30 Read receipts/markers for ticket messages Collecting Feedback 1
34 delaying emails Collecting Feedback 0
31 News Subscriptions Collecting Feedback 2
35 default brand selection Collecting Feedback 0
32 Create Recurring Tasks Option Collecting Feedback 3
20 Improving feedback's features. Collecting Feedback 0
19 Sorting feedbacks by category Collecting Feedback 0