Users with the right permissions can add comments on Help Center content.

You can view outstanding User comments for all publish types in the navigation panel in the Publish app in the Comments filters.

Depending on your helpdesk settings, comments may require approval before they can become visible on the Help Center.

You can approve, delete and edit comments from the Publish app. You can also create a linked Ticket in case an issue raised in a User's comment needs addressing.

You can also view comments on content by clicking on the comments tab:

This is found in the top right corner of the content you have open in the content panel, from here you can also approve, edit, create a ticket or delete a comment.