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I'm having trouble with outgoing email
This article explains the steps you should take if email sending from Deskpro stops working or has n...
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Email Template: "Comment Approved" URL contains slug only
We are running DeskPRO #356.1. One of our Agents spotted that the 'Your comment was approved' email ...
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Replying to tickets by email that can add follower
If is it possible when want to reply ticket by email also can add follower.
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Disable automatic sending emails
I would be happy if I could find a way to turn off automatically sent emails like: portal.emails.fe...
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Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
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Email Templates - Layout - table break
If there is a very complex email template with multiple nested tables - and if I split it into 2 par...
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Email addresses for Teams
Being able to assign email addresses to Teams would be helpful in situations where a Team needs to h...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...
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Feedback button visibility
Hey, It would be nice for a way to increase the visibility of your feedback rating buttons. Currentl...
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Ability to set a default e-mail name, of each account
Currently, when requesting a new password, there is no name sent with the e-mail header, so the e-ma...
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Add an attachment reminder ala Gmail
http://www.startupsmart.com.au/technology/gmails-secret-attachment-feature/ This has actually saved ...
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Use a better code editor when editing templates
When editing templates it would be nice if there was a better editor like Ace Editor (http://ace.aja...
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Allow responding to a different user
It would be great if an agent could decide to respond to a ticket while changing the email address o...
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Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
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Update ticket via email using action codes
The addition of an action code called "#merge" at the top of ANY email addressed or cc'd to the help...
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Option to prioritise the Reply-To header when an email is received from a specific email address
I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "F...
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Make Deskpro recognise the organisation when it has been cc'd on an email
Make Deskpro recognise the organisation when it has been cc'd on an incoming email
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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Wildcards for email domain association
It would be helpful if rather than having to add every sub-domain to email associations for an orga...
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Making Agent Notes more Visible in Emails
How can I make that AGENT NOTE header more visible in notification emails? Can I make them red or so...
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For the approval email approve/reject link to not require a login from approver
In the approval email for the approval/reject link to be all that the approver needs to click on-the...
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Allow to change the number of day outgoing emails retained
It would be good to be able to change how far back we will store the outgoing emails in the outgoing...
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Change email recipient(s) on reply
We regularly have a reason to add a CC email to a specific reply on a ticket, without wanting to per...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Plain Text Email from Ticket Replies
I would like an easy way to switch outgoing email fomats between HTML and plain text (ideally a che...