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How do I enable plain text ticket notification emails? - Knowledgebase / Using Deskpro / Agent - Deskpro Support

How do I enable plain text ticket notification emails?

Diweddariad diwethaf: 16 Awst 2023 by Benedict Sycamore

Question:

I'm receiving HTML-only ticket notification emails from Deskpro, but I prefer plain text. How can I enable this?

Answer:

In the agent interface, go to Preferences under the agent avatar at the top right.

Under your email address, check Send email notifications with plaintext parts.

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Awdur: Ben Henley
Last update: 16 Awst 2023