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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Teitl
Newid mewn statws
Sylwadau
Gweithgaredd
Feedback request sent even if it was collected on close
Planning Collecting Feedback
0
HubSpot integration
Planning Collecting Feedback
0
Report - Agent by team
Planning Collecting Feedback
1
Integration of Feedback and Youtrack/project management tools.
Planning Collecting Feedback
0
Better management of knowledge base articles across multiple brands
Planning Collecting Feedback
2
Add "Agent" to Ordered By dropdown menu in Tickets view
Planning Collecting Feedback
0
Ticket Update Trigger
Planning Collecting Feedback
1
Highlight code blocks in Articles
Planning Collecting Feedback
0
Reports are not available as CSV to external colleagues
Planning Collecting Feedback
1
Import articles from Google Drive/Docs
Planning Collecting Feedback
0
Sharing Tickets Across Deskpro Accounts
Planning Collecting Feedback
0
Agent permission report
Planning Collecting Feedback
0
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Planning Collecting Feedback
0
Add Persian characters support.
Planning Collecting Feedback
0
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Planning Collecting Feedback
0
Merged tickets should leave the order number of the merged ticket as a comment
Planning Collecting Feedback
1
Update JIRA-logo
Planning Collecting Feedback
0
Reusing Attachments within Tickets
Planning Collecting Feedback
1
Numbered list in snippets
Planning Collecting Feedback
0
Add a setting to require users to provide a comment in the satisfaction survey
Planning Collecting Feedback
0
Admin capability to delete agent IM groups
Planning Collecting Feedback
1
Differentiate language availability per brand
Planning Collecting Feedback
1
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
Planning Collecting Feedback
0
Schedules
Planning Collecting Feedback
1
Creating a snapshot of system setup and configuration on cloud
Planning Collecting Feedback
0
Task handling improvements
Planning Collecting Feedback
0
Download attachements in bulk
Planning Collecting Feedback
0
Permissions checker tool to test what permissions are effective for different agents across different departments
Planning Collecting Feedback
0
Possibility to have a drop down list with the opened tabs
Planning Collecting Feedback
0
Add the ability to un-dock the Agent IM window
Planning Collecting Feedback
0
Be able to apply a Macro when adding an Agent Note
Planning Collecting Feedback
0
Add "pause" and "reset" options when answering a ticket
Planning Collecting Feedback
0
Display Knowledge Base articles articles in widget
Planning Collecting Feedback
0
Improve the display of drop-down custom fields in the mobile app
Planning Collecting Feedback
0
Trigger auto chat if:
Planning Collecting Feedback
0
Allow agents to filter all the nested custom field options in the top-level select box
Planning Collecting Feedback
0
Read-only custom fields
Planning Collecting Feedback
1
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Planning Collecting Feedback
0
A setting that prohibits multiple display of tickets
Planning Collecting Feedback
1
Add more filters to Agent Hours
Planning Collecting Feedback
0
is confirmed = uservalidated
Report 3mos Collecting Feedback
0
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Planning Collecting Feedback
1
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Planning Collecting Feedback
0
Add ability to be able to quickly import Organization data by csv
Planning Collecting Feedback
0
add 'organization changed' criteria to ticket triggers
Planning Collecting Feedback
0
Add ability to create internal/hidden departments
Planning Collecting Feedback
1
Two Factor Authentication (DUO)
Planning Collecting Feedback
1
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Planning Collecting Feedback
0
Follow Ups - Be able to set Urgency
Planning Collecting Feedback
0
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Planning Collecting Feedback
0