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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Teitl
Newid mewn statws
Sylwadau
Gweithgaredd
Be able to mark an email as important
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Brand Information for Snippets
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Merge billing items when merging people or companies
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avoid excessive registered users in CRM
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To allow mention of agent teams in notes section
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Display file name in history for 'file' field type
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Display file name in history for 'file' field type
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Copy a Approval
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Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
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Default department per usergroup
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Copy a Macro and Triggers
… Collecting Feedback
1
Help Center: publish calendar with events
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Datepicker
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Publish guide on search results
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Change order of search result tabs
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Form condition for fields based on user group
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Add 'Review date' option for Guide
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Option to auto-expand table in report so it always shows all all values
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Sort field values in Reports according to a) order set for the field b) highest number
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Allow agent (not-admin) to manage values (options) of specific field
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1
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
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Trigger Suggestions
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Agent Messages Text Entry
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Displaying names on agent notes
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View Department
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Customer Admin Roles
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Agent login logs - API support
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Give agent permission to edit values of a specific field
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1
Add 'send (agent) email' action to macro functionality
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Create multiple tickets from 1 user ticket submission
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Mass update Team of ticket via Admin area
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Searching/filtering for chats that are not live
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Lists for chats that are not live
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UNDO....on sending message to customer
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Voice Broadcasting Request
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Approval for Helpdesk Articles
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Article/News/Community comment to email
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Option to delete a user without deleting their tickets
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Add label while creating ticket as agent
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Separation line - font task bar
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[UX suggestion] Change label 'Add' to 'Add label'
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Add interface to mange Problems, just like you can manage Snippets
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Hide messages
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populate organisation field when an agent creates a ticket
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Allow incidents/tickets to be raised from Slack
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Add option to set default sorting for queus
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Locked by Agent Preview
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News comment's access via API
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Improve Task Functionality
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Optional Plain Text Templates for Email Templates
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