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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Wedi hoffi
Teitl / Awdur
Statws
Sylwadau
Gweithgaredd
22
Add ITIL functionality
Gerry Hooper
31 Ion 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
29 Ion 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
20 Ion 2020
Collecting Feedback
0
14
Ticket search defaults
Marion Abramo
17 Ion 2020
Collecting Feedback
0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16 Ion 2020
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Tim
16 Ion 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
14 Ion 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
9 Ion 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3 Ion 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
3 Ion 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3 Ion 2020
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
2 Ion 2020
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
2 Ion 2020
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
31 Rhag 2019
Collecting Feedback
0
20
Disable at Organization Level
Kevin Smith
19 Rhag 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
19 Rhag 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18 Rhag 2019
Collecting Feedback
0
27
Report row limit
Bill Gabay
18 Rhag 2019
Collecting Feedback
2
12
Attachments in forwarded messages
Sophia Mayrwöger
16 Rhag 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
11 Rhag 2019
Collecting Feedback
0
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6 Rhag 2019
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5 Rhag 2019
Collecting Feedback
0
22
Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3 Rhag 2019
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2 Rhag 2019
Collecting Feedback
0
45
New DeskPro Support UI / UX is really bad
Marion Abramo
29 Tach 2019
Collecting Feedback
8
27
Hide parent department from users
Kirzten Cassielle Marquez
29 Tach 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
28 Tach 2019
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27 Tach 2019
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
26 Tach 2019
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
26 Tach 2019
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21 Tach 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21 Tach 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
19 Tach 2019
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
18 Tach 2019
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
18 Tach 2019
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
13 Tach 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
13 Tach 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
12 Tach 2019
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
12 Tach 2019
Collecting Feedback
2
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
9 Tach 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7 Tach 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
6 Tach 2019
Collecting Feedback
0
32
Changing the Colour of Stat Background
Christian
5 Tach 2019
Collecting Feedback
1
22
being able to search in Organisation's Notes
Zsolt Kiss
2 Tach 2019
Collecting Feedback
0
20
Link more than one Ticket at a Time
Barry
30 Hyd 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29 Hyd 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
28 Hyd 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
28 Hyd 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
28 Hyd 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
24 Hyd 2019
Collecting Feedback
0