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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Wedi hoffi
Teitl / Awdur
Statws
Sylwadau
Gweithgaredd
19
Report - Agent by team
Razvan Draghici
22 Hyd 2018
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
Nol Gulcher
22 Hyd 2018
Collecting Feedback
0
29
Better management of knowledge base articles across multiple brands
Ed O'Connor-Giles
18 Hyd 2018
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
Greg Stiffler
17 Hyd 2018
Collecting Feedback
0
26
Ticket Update Trigger
Rafie
17 Hyd 2018
Collecting Feedback
1
17
Highlight code blocks in Articles
Yuriy Andamasov
13 Hyd 2018
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Johannes Schilling
9 Hyd 2018
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Yuriy Andamasov
6 Hyd 2018
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Yuriy Andamasov
5 Hyd 2018
Collecting Feedback
0
15
Agent permission report
Jaime Valencia
5 Hyd 2018
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Sicaro Burnett
4 Hyd 2018
Collecting Feedback
0
16
Add Persian characters support.
Mahdi malvandi
3 Hyd 2018
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
2 Hyd 2018
Collecting Feedback
0
20
Merged tickets should leave the order number of the merged ticket as a comment
Jeremy Cunningham
28 Medi 2018
Collecting Feedback
1
28
Update JIRA-logo
Mirjam
27 Medi 2018
Collecting Feedback
0
22
Reusing Attachments within Tickets
Kim STRUELENS
27 Medi 2018
Collecting Feedback
1
18
Numbered list in snippets
Jeremy Cunningham
26 Medi 2018
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
14 Medi 2018
Collecting Feedback
0
25
Admin capability to delete agent IM groups
Lauren V
14 Medi 2018
Collecting Feedback
1
16
Differentiate language availability per brand
Koen Glotzbach
12 Medi 2018
Collecting Feedback
1
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
6 Medi 2018
Collecting Feedback
0
21
Schedules
Mark Niles
4 Medi 2018
Collecting Feedback
1
20
Creating a snapshot of system setup and configuration on cloud
James Wanless
29 Awst 2018
Collecting Feedback
0
17
Task handling improvements
Zsolt Kiss
26 Awst 2018
Collecting Feedback
0
20
Download attachements in bulk
Zsolt Kiss
26 Awst 2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
21 Awst 2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
15 Awst 2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
14 Awst 2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
14 Awst 2018
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
NL Hulshof
14 Awst 2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
10 Awst 2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
6 Awst 2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
5 Awst 2018
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
3 Awst 2018
Collecting Feedback
0
20
Read-only custom fields
Gerard Krol
3 Awst 2018
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
3 Awst 2018
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Masaki Sugiyama
1 Awst 2018
Collecting Feedback
1
11
Add more filters to Agent Hours
Steve, Lam Hang
1 Awst 2018
Collecting Feedback
0
15
is confirmed = uservalidated
Thomas Menamparampan
31 Gorff 2018
Collecting Feedback
0
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
25 Gorff 2018
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
25 Gorff 2018
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Romanita Courson
23 Gorff 2018
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Thomas Dakan
23 Gorff 2018
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Koen Glotzbach
20 Gorff 2018
Collecting Feedback
1
27
Two Factor Authentication (DUO)
Tom Schoen
17 Gorff 2018
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
17 Gorff 2018
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
VDC Support
16 Gorff 2018
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
16 Gorff 2018
Collecting Feedback
0
14
Downloading documents
Kieron Hill
13 Gorff 2018
Collecting Feedback
0
8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
7 Gorff 2018
Collecting Feedback
1