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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title
Status
Comments
Activity
1
Disable new ticket creation on specific email account/s allowing replies for active tickets
Report
0
0
Integration to project management system Clickup
Report
0
0
Agent option to enable reply formatting by default
Report
0
0
SLA failed not clear enough
Collecting Feedback
0
0
Allow Users to view Problems
Collecting Feedback
0
0
Azure AD B2C
Collecting Feedback
0
0
Ability to change star to none
Collecting Feedback
0
2
Ability to minimise collapse the reply box
Collecting Feedback
0
0
Auto remove user from ticket by user reply/response mails
Collecting Feedback
0
1
Ability to "HIDE" disabled users, organizations, etc. in Tickets
Report
0
1
Ability to re-order lists
Collecting Feedback
0
0
Feedback post v5 to v6 upgrade
Report
0
0
Notification about updated KB articles
Report
0
0
Adding text beneath the Signature box
Collecting Feedback
0
1
Option to add agent validation to fields for statuses other than resolved
Collecting Feedback
0
0
Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback
0
1
Define default status for publish
Collecting Feedback
0
0
Display deleted tickets in addition to Open and Resolved
Collecting Feedback
0
1
Feature to redirect email
Collecting Feedback
0
0
Option to change sorting order of ticket content
Under Review
1
9
DQPL: Total ticket open time - Work hours only
Report
0
1
Filter articles via brand with the api
Collecting Feedback
0
0
Adding support for O365 Protected messages
Collecting Feedback
0
1
We would like user groups split by brand
Collecting Feedback
0
1
Add Guide pages to multiple Guides
Collecting Feedback
0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Collecting Feedback
0
0
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Collecting Feedback
0
2
Add notes to locked tickets
Collecting Feedback
0
2
Improve trigger options for tasks
Collecting Feedback
0
6
Print/PDF reports
Collecting Feedback
0
3
SLA is completed only when the second agent response when an agent creates a ticket
Collecting Feedback
0
3
Custom ring voice
Collecting Feedback
0
5
Notifications for blocked attachments
Collecting Feedback
0
2
Language of messenger widget embedded on a different site changing according to language of website
Collecting Feedback
0
3
Additional total times in DPQL
Collecting Feedback
0
3
Sending messages to ccs without sending to the ticket owner
Collecting Feedback
0
0
Creating a trigger to later the way users receive agent reply triggers
Collecting Feedback
0
0
Action Code to add CCs to a ticket
Collecting Feedback
0
2
Reports custom data parent value
Collecting Feedback
0
0
Add Notification
Collecting Feedback
0
3
Changing timeframes on the Group By Selection
Collecting Feedback
0
0
Organization Managers should not be cc'd on their own tickets
Collecting Feedback
0
0
Separate the owned and team agent permissions
Collecting Feedback
0
0
Allow a user to be created within Deskpro without the need for an email address.
Collecting Feedback
0
4
Multiple questions in the satisfaction survey
Collecting Feedback
0
3
Voice - Tiered Queues/Overflow
Collecting Feedback
0
3
Ability in triggers to select parent value
Collecting Feedback
0
5
Scheduled tickets/tasks
Collecting Feedback
1
2
Auto-correct and auto-capitalise words in the reply box
Collecting Feedback
0
2
Create report that is able to link articles to brands
Collecting Feedback
0