Deskpro Legacy
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How long can User open a Resolved ticket
Publikováno: 15. 4. 2019
024. 8. 2023 -
API: Setting contact data
Publikováno: 29. 8. 2023
029. 8. 2023 -
Deskpro API usage examples
Publikováno: 10. 9. 2014
029. 8. 2023 -
I'm having trouble with duplicate actions from a custom trigger
Publikováno: 8. 9. 2014
029. 8. 2023 -
Can I use Deskpro automation for integration with JIRA?
Publikováno: 22. 12. 2014
029. 8. 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publikováno: 26. 1. 2015
029. 8. 2023 -
How to Download a Process Log
Publikováno: 11. 2. 2019
029. 8. 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Publikováno: 26. 1. 2015
029. 8. 2023 -
Change welcome message based on usergroup
Publikováno: 3. 1. 2013
029. 8. 2023 -
How can I add translations for the Welcome Message on the Portal?
Publikováno: 19. 12. 2019
029. 8. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publikováno: 29. 6. 2015
029. 8. 2023 -
I'm having trouble with an error: "The email address is already in use"
Publikováno: 6. 1. 2016
029. 8. 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publikováno: 12. 4. 2016
029. 8. 2023 -
How can I improve email previews for certain mobile email apps?
Publikováno: 24. 7. 2015
029. 8. 2023 -
How do I filter users from an authentication source?
Publikováno: 22. 9. 2015
029. 8. 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Publikováno: 8. 5. 2018
029. 8. 2023 -
How do I add an organization-wide email signature?
Publikováno: 24. 5. 2018
029. 8. 2023 -
Overriding Messenger settings
Publikováno: 15. 7. 2020
031. 8. 2023 -
How to display a ticket custom field in an email template or portal template
Publikováno: 16. 7. 2015
031. 8. 2023 -
How can I change the name of the "Contact Us" tab?
Publikováno: 16. 11. 2016
030. 8. 2023 -
Number of tickets created this year month by month compared to last year
Publikováno: 20. 7. 2021
030. 8. 2023 -
I'm having trouble with the Start Chat button
Publikováno: 10. 3. 2016
030. 8. 2023 -
Can I track a Service Level Agreement within Deskpro?
Publikováno: 10. 9. 2014
030. 8. 2023 -
I'm having trouble with the round robin working properly
Publikováno: 18. 6. 2015
030. 8. 2023 -
How do I restrict access to parts of my portal?
Publikováno: 29. 5. 2014
030. 8. 2023 -
Ticket followers replying by email is going to the user not the agent
Publikováno: 3. 6. 2014
030. 8. 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Publikováno: 26. 7. 2023
030. 8. 2023 -
How do I delete all my test tickets?
Publikováno: 15. 6. 2015
030. 8. 2023 -
How do I hide the 'contact us' tab on the front portal page?
Publikováno: 28. 11. 2017
031. 8. 2023 -
How do I follow up automatically when a user stops replying?
Publikováno: 1. 9. 2023
01. 9. 2023 -
How do I set up an internal knowledgebase for agents only?
Publikováno: 14. 8. 2014
08. 9. 2023 -
How can I make a department visible to agents only?
Publikováno: 10. 11. 2014
07. 9. 2023 -
How can I automatically respond to users to let them know our office is closed?
Publikováno: 14. 8. 2015
07. 9. 2023 -
Removing Comments on Satisfaction
Publikováno: 7. 12. 2018
08. 9. 2023 -
Data Import & Migrations
Publikováno: 27. 2. 2018
08. 9. 2023 -
Can Deskpro send SMS text notifications?
Publikováno: 25. 9. 2014
08. 9. 2023 -
Making email templates brand specific
Publikováno: 26. 6. 2019
019. 10. 2023 -
How do I set up a new user registration form?
Publikováno: 9. 2. 2015
08. 9. 2023 -
Average resolution time of tickets
Publikováno: 20. 7. 2021
08. 9. 2023 -
Show tickets in order of the number of different agents who replied
Publikováno: 24. 2. 2016
08. 9. 2023 -
Reports widget override examples
Publikováno: 29. 1. 2019
38. 9. 2023 -
First Contact Resolution
Publikováno: 20. 7. 2021
08. 9. 2023 -
Average time till first response
Publikováno: 20. 7. 2021
08. 9. 2023 -
"Please reference a specific column" error
Publikováno: 23. 11. 2015
08. 9. 2023 -
Customising colour of charts on report custom dashboards
Publikováno: 12. 8. 2021
08. 9. 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Publikováno: 20. 7. 2021
08. 9. 2023 -
What do I use in a query to retrieve the email address of ticket users?
Publikováno: 8. 10. 2014
08. 9. 2023 -
Can I use Active Directory to sign in my agents?
Publikováno: 9. 9. 2014
08. 9. 2023 -
How do I include ticket account addresses in emails?
Publikováno: 22. 6. 2015
08. 9. 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Publikováno: 10. 6. 2014
011. 9. 2023