Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publikováno: 18. 12. 2014
011. 9. 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publikováno: 11. 8. 2014
011. 9. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publikováno: 28. 10. 2014
011. 9. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publikováno: 28. 10. 2014
011. 9. 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publikováno: 6. 6. 2018
012. 9. 2023 -
How do I manually run the email processing command?
Publikováno: 9. 4. 2013
013. 9. 2023 -
Using an Office365 Email Account for Cloud
Publikováno: 29. 9. 2020
012. 9. 2023 -
How do I limit agent access to tickets by department?
Publikováno: 12. 8. 2014
112. 9. 2023 -
Change the name of the Contact Us tab
Publikováno: 9. 2. 2015
013. 9. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publikováno: 29. 7. 2014
013. 9. 2023 -
Using the Deskpro API browser
Publikováno: 6. 11. 2014
013. 9. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publikováno: 2. 6. 2015
013. 9. 2023 -
I'm having trouble forwarding individual ticket messages to email
Publikováno: 8. 10. 2014
013. 9. 2023 -
How does Deskpro match email replies to their proper tickets?
Publikováno: 26. 7. 2018
013. 9. 2023 -
Can I keep my existing support email address?
Publikováno: 23. 9. 2014
013. 9. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publikováno: 16. 9. 2014
013. 9. 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publikováno: 10. 11. 2014
013. 9. 2023 -
I'm having trouble with my portal chat tab
Publikováno: 9. 7. 2014
013. 9. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publikováno: 13. 11. 2014
213. 9. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publikováno: 16. 9. 2014
013. 9. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publikováno: 15. 11. 2021
013. 9. 2023 -
Show text on the portal only to a certain usergroup
Publikováno: 4. 6. 2015
013. 9. 2023 -
How do I automatically email users when their ticket has been assigned?
Publikováno: 8. 9. 2014
013. 9. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publikováno: 29. 6. 2015
014. 9. 2023 -
How do I set up round robin ticket assignment?
Publikováno: 10. 9. 2014
315. 9. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publikováno: 5. 6. 2018
015. 9. 2023 -
How do I set up an email account for outgoing messages only?
Publikováno: 3. 6. 2014
015. 9. 2023 -
How can I send automatic SMS notifications to agents?
Publikováno: 5. 9. 2014
015. 9. 2023 -
How can I use Deskpro Mobile?
Publikováno: 15. 9. 2023
215. 9. 2023 -
How can I enable WiActs Single Sign-On?
Publikováno: 16. 3. 2016
019. 9. 2023 -
How do I change the fields on the ticket form?
Publikováno: 16. 9. 2014
019. 9. 2023 -
Can I import data from other systems or helpdesks?
Publikováno: 24. 10. 2012
020. 9. 2023 -
How do I create a custom button for my chat widget?
Publikováno: 22. 4. 2013
020. 9. 2023 -
Messenger Widget Options
Publikováno: 15. 7. 2020
020. 9. 2023 -
I'm having trouble with an error: "Failure 0x51"
Publikováno: 29. 7. 2015
025. 9. 2023 -
How do I translate a custom phrase?
Publikováno: 29. 1. 2015
025. 9. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publikováno: 22. 6. 2015
027. 9. 2023 -
How can I switch email clients whilst using Deskpro?
Publikováno: 16. 9. 2016
027. 9. 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publikováno: 8. 5. 2018
027. 9. 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publikováno: 10. 7. 2018
027. 9. 2023 -
I'm having trouble adding agent names to the body of user notification emails
Publikováno: 7. 1. 2015
027. 9. 2023 -
How can I set up a new brand?
Publikováno: 5. 1. 2017
027. 9. 2023 -
Reports : DPQL Reference
Publikováno: 22. 3. 2018
027. 9. 2023 -
I'm having trouble disabling HTTPS
Publikováno: 9. 12. 2015
03. 10. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publikováno: 16. 10. 2015
03. 10. 2023 -
How can I best manage out-of-office agents accounts?
Publikováno: 1. 4. 2015
06. 10. 2023 -
What ports do I need open for Deskpro?
Publikováno: 19. 10. 2023
019. 10. 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publikováno: 5. 12. 2012
226. 10. 2023 -
What are some Deskpro productivity tips for agents?
Publikováno: 28. 10. 2014
09. 1. 2024 -
Creating an Impact, Urgency and Priority matrix
Publikováno: 24. 3. 2021
09. 1. 2024