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Ticket Structure

How do I set up a new user registration form?

Manu Marquez

8.09.2023 г.
How do I set a default department for tickets submitted via the Help Center?

Cecilia Sam

17.08.2023 г.
How can I have two teams of Agents who can’t see each other’s Tickets?

Alexandra Mead

17.08.2023 г.
How do I add Custom User Fields to Ticket Forms?

Alesia Burvin

8.09.2023 г.
What is Ticket Archiving and why should I use it?

Lara Proud

7.09.2023 г.
Why can't I add custom ticket statuses?

Chynah Hayde

7.09.2023 г.
How do I follow up automatically when a user stops replying?

Eloise Rea

7.09.2023 г.
How can I make a department visible to agents only?

Simon Paulger

7.09.2023 г.
How do I make a reusable checklist of things to do within a ticket?

Felipe Bessa Coelho

3.10.2023 г.
Creating an Impact, Urgency and Priority matrix

James Godwin

9.01.2024 г.