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Reports

Custom date field not working with format function

Ben Henley

Aug 1, 2023
Using the DPQL_COUNT function

Chynah Hayde

Aug 24, 2023
Using LIKE and Wildcards

Chynah Hayde

Aug 24, 2023
How can I strip HTML from message content in my report?

Chynah Hayde

Aug 24, 2023
Displaying ticket messages in a report

Ben Henley

Aug 1, 2023
What does the Agent Hours report track?

Ben Henley

Aug 1, 2023
Export user data

Lauren Cumming

Aug 1, 2023
Report to generate Ticket Custom Field IDs

Matthew Wray

Aug 24, 2023
No results with tickets.person_email.email

Ben Henley

Aug 1, 2023
How do I export Tickets?

Chynah Hayde

Aug 24, 2023
How do I find low-rated knowledgebase articles?

Ben Henley

Aug 1, 2023
What does the "Make this an agent dashboard" option do?

Christopher Nadeau

Aug 1, 2023
Querying Custom Fields

Chynah Hayde

Sep 6, 2024
My custom report just shows the query field names

Ben Henley

Aug 1, 2023
Reporting on Linked Tickets

Matthew Wray

Aug 24, 2023
Summing Ticket Billing Charges

Ben Henley

Aug 24, 2023
Reporting on Reopened Tickets

Matthew Wray

Aug 24, 2023
Can I include Satisfaction survey results in my reports?

Ben Henley

Aug 1, 2023
How do I find the ID number of a Deskpro field or other item?

Jake Biddell

Aug 29, 2023
How do I generate a report that doesn't include tickets created on the weekend?

John Davison

Aug 29, 2023
Number of tickets created this year month by month compared to last year

Matthew Wray

Aug 30, 2023
How do I run a report showing ticket activity grouped by agent and department?

John Davison

Sep 8, 2023
How do I display dates in the US format in reports?

Benedict Sycamore

Sep 8, 2023
Number of times Files have been downloaded from the Help Center

Matthew Wray

Sep 8, 2023
Average Ticket Resolution Time

Matthew Wray

Sep 8, 2023
Show tickets ordered by number of Agents who replied until Resolution

Matthew Wray

Sep 8, 2023
First Contact Resolution

Matthew Wray

Sep 8, 2023
Average time until first response

Matthew Wray

Sep 8, 2023
"Please reference a specific column" error

Matthew Wray

Sep 8, 2023
List of tickets with no agent reply in over 24 hours

Matthew Wray

Sep 8, 2023
Retrieve Ticket Owner email addresses

Matthew Wray

Sep 8, 2023
Report for Last Updated Tickets

Chynah Hayde

Sep 27, 2023
Reports widget override examples

Christopher Nadeau

Nov 25, 2025