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Update your DNS / CDN / Proxy settings

в After Migration
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Публикувани: 5.01.2023 г.|Последно обновено: 21.08.2024 г.

Once you are happy that your migration was successful, you will need to direct Users and Agents to your Horizon server. How you do this depends on whether people access your helpdesk directly, or through a proxy or CDN.

DNS

If people access your helpdesk server directly, you will need to update your DNS.

You will need to login to your DNS provider and modify the A Record for your helpdesk's URL.

An A Record is a link to an IP Address, so you will need to change the address for your Helpdesk's URL from your v5 server's IP address, to your Horizon server's IP address

If you have any additional brands which use an A Record, you will also need to change the IP addresses for those brands too, or create a CNAME Record which points to your helpdesk URL.

If your additional brands already have a CNAME Record which points to your helpdesk URL, you do not need to make any changes. Once the A Record for the helpdesk URL updates, these addresses will move automatically.

Note

DNS may take up to 48 hours to propagate globally. If you're having issues accessing your Horizon helpdesk on your helpdesk URL, you may need to flush your DNS cache to force it to update.

CDN / Proxy

If you use a CDN, such as Cloudflare, Cloudfront, Fastly etc in front of your helpdesk, or if you use a reverse proxy or loadbalancer such as nginx or haproxy, you will need to update the configuration to use the Horizon server's IP address.

Note

Changes to a CDN / Proxy are usually immediate, but it may be caching older files. If you have any issues with pages not loading correctly through the URL, but they load correctly through the IP directly, you may need to flush the cache of the CDN or Proxy.

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