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Error when trying to perform a task on the OPC

в General Issues
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Публикувани: 19.04.2023 г.|Последно обновено: 22.02.2024 г.
Question

I am getting an error when trying to perform a task within the OPC. The example below is an error from running a backup, this configuration screen will display when any changes or tasks are ran on the OPC

image.png

How do I resolve this issue?

A task within the OPC can fail due to a number of different reasons depending on the task/update being preformed.

Under the task output details you will have an option to download the logs for the failed import. image.png

If you have clicked off the screen and not downloaded the logs you can generate a OPC report file that contains the task logs as well. This can be generated from the support menu (the rotated logs are not required). image.png

Once completed click continue. image.png

You can then download the generated report image.png

Note

You can also generate the OPC report file from the command line with

opc generate-diagnostic-report
copy

The command will output the filepath for the report which you can then download once the task is completed image.png

Download these logs and raise a ticket with Deskpro support here, we can then review the logs and advise how to resolve the error you are getting.

ПолезноНе беше полезно
следваща страницаSeeing "Failed to delete backup" when trying to remove backups in the OPC
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