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Webhook action data format
Deskpro can use a webhook action as part of a trigger, escalation, SLA, or macro. The webhook action...
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Bulk Delete Agents
The ability to delete multiple agents as once
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Mass unfollow tickets
It would be helpful if you could unfollow tickets in bulk (through a mass action option).
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Mass Update Existing Users Language with Trigger
Please add the option to update existing users language with a trigger in order to simplify the proc...
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Mass change ticket owner
Would be helpful to create a feature to mass change ticket owners through a macro.
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Forward and resolve in one step
It would be great to be able to forward a ticket to an external party and to mark it as resolved in ...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
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Google Snooze instead of On Hold
I'd like to report a new feature request. Google uses Snooze instead of on hold. If I set a ticket o...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Provide easier method to purge recycle bin
This is an enhancement request. Currently if you want to purge items in the recycle bin you have to...
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Add the ability to add multiple tickets to a Problem/Incident at a time using Mass Actions
We'd like the option to add multiple tickets to a problem or incident when using the mass actions fe...
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Mass-merge tickets for the same customers
We have many customers who write in with multiple issues, and we would like to mass merge tickets so...
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Mass Action Forwarding to a person that isnt an agent on the system
We would like the ability to Mass forward tickets that are identified by the subject that they shoul...
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Bulk-Remove Users
I would like a feature where I can bulk-remove orphaned users (i.e. users which their content has al...
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Mass Action Add "Problem","Note", and "Merge"
Would be great if we could do the following using mass actions - Assign Problem to selected tickets ...