Deskpro can use a webhook action as part of a trigger, escalation, SLA, or macro. The webhook action enables your helpdesk to interact with external services that accept commands using the web's HTTP protocol. This could be a third-party service that offers a suitable API, or your own custom code.
For example, you could use a webhook action to post a notice to your intranet when tickets fail a certain SLA.
You can choose the HTTP method used: for a POST, PUT or DELETE request, the HTTP request body will contain data about the ticket to which the action relates. (A GET request has an empty body).
Custom headers/data
You can send custom headers or data, which you define when you create the webhook action. You can use variables (using the same syntax as for snippets or automated actions).
For example, when creating the webhook action you could enter a Custom header of:
X-Deskpro-TicketId: {{ ticket.id }}
Then the HTTP headers sent due to an action on the ticket with ID 5 would include "X-Deskpro-TicketId: 5".
Note that if you send a variable in a custom header but there is no value defined, instead of sending a blank header, no header will be sent at all.
Any custom data you send will be included in the "custom_data:" parameter of the post body. This parameter is always present; if you have sent a variable without a value or not defined any custom data, it will be empty.
Ticket data example
To view the data that a webhook action is sending and help with debugging, we recommend using RequestBin.
This is the list of data for an example ticket:
ticket[date_last_user_reply]:
ticket[date_created_ts]: 1400681937
person_context[default_picture_url_45]:http://helpdesk.example.com/file.php/avatar/45/default.jpg?size-fit=1
ticket[agent][picture_url_22]:http://helpdesk.example.com/file.php/size/22/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[agent][override_display_name]:
ticket[participants][0][person][default_picture_url]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[participants][0][person][default_picture_url_80]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[ticket_slas][0][warn_date_ts_ms]: 1400681997000
ticket[person][can_admin]:
ticket[participants][0][person][date_last_login_ts_ms]: 0
ticket[date_first_agent_assign]: 2014-05-21 14:18:57
ticket[person][was_agent]:
ticket[participants][0][person][primary_email][id]: 3
person_context[emails][0][id]: 41
ticket[agent][date_picture_check_ts_ms]: 0
ticket[total_user_waiting_real]: 3609772
person_context[picture_blob][id]: 4399
ticket[department][title]: Support
ticket[person_email][email_domain]: example.com
ticket[person][date_created_ts_ms]: 1400681756000
ticket[product][depth]: 0
ticket[agent][primary_email][id]: 41
person_context[default_picture_url_32]:http://helpdesk.example.com/file.php/avatar/32/default.jpg?size-fit=1
ticket[agent][picture_url_50]:http://helpdesk.example.com/file.php/size/50/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[ticket_slas][0][warn_date]: 2014-05-21 14:19:57
ticket[person][picture_url_80]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&d=mm
ticket[agent][title_prefix]:
person_context[emails][0][email]: adderallfan5gpa@example.com
ticket[agent][can_billing]: 1
ticket[ticket_slas][0][sla][warn_time_unit]: minutes
ticket[person_email][date_created_ts]: 1402504256
ticket[date_first_agent_reply]: 2014-05-21 14:18:57
ticket[agent][agentgroup_ids][2]: 6
person_context[is_agent]: 1
person_context[creation_system]: web.person
ticket[agent][can_admin]: 1
person_context[is_disabled]:
ticket[participants][0][person][date_picture_check]:
ticket[person][picture_url_16]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=16&d=mm
ticket[sent_to_address]:
person_context[gravatar_url]:http://www.gravatar.com/avatar/3cc3c46af3cc75d3e85da9d2f6c90f22?&d=mm
ticket[email_account_address]:
ticket[department][title_full]: Support
ticket[ticket_slas][0][sla][title]: VIP support level
person_context[was_agent]:
person_context[usergroups][0][id]: 3
ticket[participants][0][person][last_name]: Nadir
ticket[participants][0][person][display_name]: Abed Nadir
person_context[date_last_login]: 2014-07-02 08:10:12
ticket[person][is_disabled]:
person_context[usergroups][2][title]: Sales
person_context[disable_picture]:
ticket[person_email][date_created_ts_ms]: 1402504256000
ticket[agent][organization_manager]:
ticket[department][title_parts][0]: Support
person_context[organization]:
ticket[person][date_last_login_ts]: 0
ticket[person][date_password_set]:
ticket[person][default_picture_url]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[ticket_hash]: d91c81f786d1f94767768c58422c2a737bb18c3d
ticket[participants][0][person][id]: 3
person_context[usergroups][1][title]: All Non-Destructive Permissions
ticket[person][default_picture_url_45]:http://helpdesk.example.com/file.php/avatar/45/default.jpg?size-fit=1
ticket[ticket_slas][0][sla][apply_terms][version]: 1
ticket[language][lang_code]: eng
ticket[workflow]:
ticket[priority][id]: 3
ticket[participants][0][person][agentgroup_ids][1]: 4
person_context[date_password_set_ts_ms]: 0
ticket[agent][default_picture_url_50]:http://helpdesk.example.com/file.php/avatar/50/default.jpg?size-fit=1
ticket[person][picture_url_50]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=50&d=mm
ticket[agent][timezone]: Europe/London
ticket[person][name]: Example User
ticket[participants][0][person][disable_autoresponses_log]:
ticket[participants][0][person][can_agent]: 1
ticket[agent][is_contact]: 1
ticket[person][emails][0][id]: 43
ticket[person][is_contact]: 1
person_context[can_billing]: 1
ticket[person][default_picture_url_22]:http://helpdesk.example.com/file.php/avatar/22/default.jpg?size-fit=1
person_context[last_name]: Edison
ticket[agent][picture_url]:http://helpdesk.example.com/file.php/size/80/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[date_last_user_reply_ts_ms]: 0
ticket[agent][is_agent_confirmed]: 1
ticket[agent][default_picture_url_80]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[access_code]: CF9DPM28WW5MTZK8T
ticket[agent_team][id]: 3
person_context[usergroups][2][sys_name]:
ticket[agent_team][name]: 2nd Level Support
ticket[participants][0][person][date_last_login]:
ticket[participants][0][id]: 15
ticket[person_email][is_validated]: 1
ticket[language][has_agent]: 1
ticket[participants][0][person][date_created]: 2014-04-16 10:12:52
person_context[agentgroup_ids][2]: 6
ticket[ticket_slas][0][sla][warn_time]: 1
person_context[usergroups][0][note]: Agent has full permissions
person_context[picture_blob][filename]: People_clip_art_hight.png
ticket[ticket_slas][0][is_completed_set]:
person_context[organization_position]:
ticket[agent][is_agent]: 1
ticket[date_locked_ts_ms]: 0
ticket[date_closed_ts_ms]: 0
ticket[person][organization]:
ticket[agent][display_name_real]: Annie Edison
ticket[person][can_billing]:
ticket[agent][date_last_login]: 2014-07-02 08:10:12
person_context[date_password_set]:
person_context[picture_url]:http://helpdesk.example.com/file.php/size/80/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[department][user_title]:
ticket[participants][0][person][picture_url_45]:http://helpdesk.example.com/file.php/size/45/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[total_to_resolution_work]:
ticket[participants][0][person][primary_email][email]:boss@a1llc.example.com
ticket[date_agent_waiting_ts_ms]: 0
ticket[product][display_order]: 0
person_context[usergroups][3][sys_name]:
person_context[default_picture_url]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
person_context[picture_blob][thumbnail_url_75]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=75
ticket[person][title_prefix]:
ticket[participants][0][person][timezone]: Europe/London
person_context[is_user]: 1
ticket[product][title]: Robo-cat Mk 2
ticket[date_last_user_reply_ts]: 0
ticket[ticket_slas][0][sla][warn_actions][version]: 1
ticket[date_first_agent_reply_ts]: 1400681937
ticket[person][is_user]:
ticket[person_email][id]: 43
ticket[person][first_name]: Example
ticket[agent][date_password_set_ts]: 0
ticket[person_email][date_created]: 2014-06-11 16:30:56
person_context[picture_url_22]:http://helpdesk.example.com/file.php/size/22/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[date_user_waiting_ts]: 1400681937
ticket[date_status_ts_ms]: 1400681937000
ticket[agent][agentgroup_ids][1]: 4
ticket[total_to_resolution]:
person_context[is_agent_confirmed]: 1
ticket[agent][display_name]: Annie Edison
ticket[participants][0][person][date_last_login_ts]: 0
ticket[person][is_deleted]:
ticket[person][picture_url_22]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=22&d=mm
ticket[participants][0][person][picture_url]:http://helpdesk.example.com/file.php/size/80/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
person_context[agentgroup_ids][1]: 4
ticket[participants][0][person][is_contact]: 1
ticket[person_email][date_validated_ts_ms]: 1402504256000
custom_data:
ticket[agent][default_picture_url_16]:http://helpdesk.example.com/file.php/avatar/16/default.jpg?size-fit=1
ticket[worst_sla_status]: warning
person_context[picture_url_50]:http://helpdesk.example.com/file.php/size/50/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[agent][default_picture_url_64]:http://helpdesk.example.com/file.php/avatar/64/default.jpg?size-fit=1
ticket[ticket_slas][0][id]: 140
ticket[person][default_picture_url_80]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[agent][picture_url_64]:http://helpdesk.example.com/file.php/size/64/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[agent][date_created_ts_ms]: 1397641882000
person_context[usergroups][4][title]: Tech support
ticket[agent][importance]: 0
ticket[date_status]: 2014-05-21 14:18:57
ticket[person_email][date_validated_ts]: 1402504256
ticket[participants][0][person][is_user]: 1
ticket[date_first_agent_reply_ts_ms]: 1400681937000
ticket[ticket_slas][0][is_completed]:
ticket[agent][agentgroup_ids][4]: 9
ticket[date_first_agent_assign_ts]: 1400681937
ticket[ticket_slas][0][sla][work_end]:
ticket[person_email_validating]:
ticket[date_last_agent_reply]: 2014-05-21 14:18:57
ticket[hidden_status]:
ticket[date_status_ts]: 1400681937
ticket[total_user_waiting]: 0
person_context[picture_blob][blob_hash]:ed8c1e3cf49648756d48116ddf07ccfc
ticket[person][default_picture_url_50]:http://helpdesk.example.com/file.php/avatar/50/default.jpg?size-fit=1
person_context[date_last_login_ts_ms]: 1404288612000
ticket[parent_ticket]:
ticket[agent][id]: 2
ticket[agent][date_last_login_ts]: 1404288612
ticket[person][default_picture_url_32]:http://helpdesk.example.com/file.php/avatar/32/default.jpg?size-fit=1
ticket[date_agent_waiting]:
person_context[usergroups][0][title]: All Permissions
ticket[participants][0][person][organization_position]:
ticket[agent][disable_autoresponses]:
ticket[participants][0][person][can_reports]: 1
person_context[primary_email][id]: 41
ticket[language][flag_image]: us.png
ticket[person][picture_blob]:
ticket[language][has_admin]: 1
ticket[date_first_agent_assign_ts_ms]: 1400681937000
person_context[picture_blob][relative_url]:/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[participants][0][person][agentgroup_ids][0]: 3
ticket[participants][0][person][date_password_set]:
person_context[date_picture_check_ts_ms]: 0
ticket[person][primary_email][email]: genericdad75@example.com
ticket[agent][picture_url_45]:http://helpdesk.example.com/file.php/size/45/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[product][root]:
ticket[agent][date_created]: 2014-04-16 09:51:22
ticket[person][id]: 28
event_method: web
ticket[total_to_first_reply]: 0
ticket[ticket_slas][0][sla][fail_time_unit]: years
ticket[language][id]: 1
person_context[title_prefix]:
ticket[status]: awaiting_agent
ticket[date_feedback_rating]:
person_context[usergroups][4][is_agent_group]: 1
ticket[ticket_slas][0][fail_date_ts]: 20322281937
ticket[person][date_password_set_ts]: 0
person_context[date_password_set_ts]: 0
ticket[participants][0][default_on]: 1
ticket[person][disable_autoresponses]:
ticket[agent][date_last_login_ts_ms]: 1404288612000
person_context[usergroups][0][sys_name]:
ticket[date_locked]:
ticket[subject]: Hierarchy problem
ticket[agent][was_agent]:
ticket[participants][0][person][is_agent_confirmed]: 1
ticket[date_closed_ts]: 0
ticket[agent][organization_position]:
ticket[participants][0][person][title_prefix]:
ticket[agent][is_vacation_mode]:
ticket[person][picture_url_64]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=64&d=mm
ticket[department][is_chat_enabled]:
ticket[agent][creation_system]: web.person
person_context[picture_blob][is_image]: 1
ticket[participants][0][person][importance]: 0
ticket[priority][title]: Critical
ticket[department][parent_id]:
ticket[agent][is_user]: 1
person_context[usergroups][0][is_agent_group]: 1
person_context[usergroups][3][is_agent_group]: 1
ticket[participants][0][person][name]: Abed Nadir
ticket[language][sys_name]: default
person_context[display_name]: Annie Edison
ticket[person][emails][0][email]: genericdad75@example.com
ticket[agent][date_password_set]:
ticket[participants][0][person][picture_url_80]:http://helpdesk.example.com/file.php/size/80/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[participants][0][person][is_confirmed]: 1
ticket[person][override_display_name]:
ticket[person][is_agent]:
ticket[agent][first_name]: Annie
person_context[can_reports]: 1
ticket[date_created_ts_ms]: 1400681937000
ticket[ticket_slas][0][sla][active_time]: all
ticket[participants][0][person][is_deleted]:
ticket[participants][0][person][default_picture_url_16]:http://helpdesk.example.com/file.php/avatar/16/default.jpg?size-fit=1
person_context[disable_autoresponses]:
ticket[date_created]: 2014-05-21 14:18:57
ticket[person][date_picture_check_ts]: 0
person_context[agentgroup_ids][0]: 3
ticket[participants][0][person][is_vacation_mode]:
ticket[participants][0][person][date_created_ts]: 1397643172
ticket[department][has_children]:
person_context[picture_url_45]:http://helpdesk.example.com/file.php/size/45/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
person_context[usergroups][4][note]:
ticket[person][disable_autoresponses_log]:
ticket[person][is_vacation_mode]:
ticket[agent][can_reports]: 1
ticket[properties]:
ticket[participants][0][person][organization_manager]:
ticket[ticket_slas][0][fail_date]: 2613-12-27 14:18:57
person_context[usergroups][3][note]:
ticket[person][primary_email][id]: 43
person_context[usergroups][3][title]: Interns
ticket[count_user_replies]: 0
person_context[is_confirmed]: 1
ticket[person][picture_url]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&d=mm
ticket[product][id]: 2
person_context[primary_email][email]:adderallfan5gpa@example.com
ticket[ticket_slas][0][completed_time_taken]:
ticket[ticket_slas][0][sla][warn_actions][actions][0][options][priority_id]: 3
ticket[participants][0][person][creation_system]: web.person
ticket[person][organization_manager]:
ticket[agent][picture_url_16]:http://helpdesk.example.com/file.php/size/16/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
person_context[organization_manager]:
ticket[creation_system]: web.agent.portal
ticket[person][date_picture_check]:
person_context[date_created_ts]: 1397641882
ticket[ticket_slas][0][warn_date_ts]: 1400681997
ticket[organization]:
ticket[participants][0][person][was_agent]:
ticket[participants][0][person][default_picture_url_50]:http://helpdesk.example.com/file.php/avatar/50/default.jpg?size-fit=1
ticket[ticket_slas][0][sla][id]: 1
ticket[participants][0][person][agentgroup_ids][3]: 8
ticket[participants][0][person][gravatar_url]:http://www.gravatar.com/avatar/358dc5532c646ba004fdcaf04fe05498?&d=mm
person_context[usergroups][1][is_agent_group]: 1
ticket[person][display_name]: Example User
ticket[agent][primary_email][email]: adderallfan5gpa@example.com
ticket[person][date_picture_check_ts_ms]: 0
ticket[participants][0][person][disable_autoresponses]:
event_performer: agent
person_context[usergroups][1][is_enabled]: 1
ticket[current_user_waiting]: 3609772
ticket[agent][agentgroup_ids][0]: 3
person_context[date_picture_check_ts]: 0
event_type: update
ticket[participants][0][person][picture_url_22]:http://helpdesk.example.com/file.php/size/22/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[current_user_waiting_work]: 3609772
ticket[agent][can_agent]: 1
ticket[agent][emails][0][id]: 41
person_context[summary]:
ticket[person][date_created_ts]: 1400681756
ticket[ticket_slas][0][sla][fail_actions][version]: 1
ticket[agent][gravatar_url]:http://www.gravatar.com/avatar/3cc3c46af3cc75d3e85da9d2f6c90f22?&d=mm
ticket[participants][0][person][emails][0][id]: 3
ticket[person][date_last_login]:
person_context[usergroups][1][id]: 4
ticket[agent][disable_autoresponses_log]:
person_context[picture_blob][thumbnail_url_50]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=50
ticket[participants][0][person][first_name]: Abed
person_context[picture_blob][download_url]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
person_context[usergroups][2][note]:
ticket[access_code_email_body_token]: (#CF9DPM28WW5MTZK8T)
ticket[person][creation_system]: web.person
ticket[person][is_confirmed]: 1
ticket[labels][0]: regular
person_context[can_admin]: 1
ticket[person][date_created]: 2014-05-21 14:15:56
person_context[picture_blob][thumbnail_url_80]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=80
ticket[language][has_user]: 1
ticket[person][gravatar_url]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&d=mm
ticket[urgency]: 1
ticket[participants][0][person][emails][0][email]:boss@a1llc.example.com
ticket[person_email][email]: genericdad75@example.com
person_context[is_deleted]:
person_context[disable_autoresponses_log]:
ticket[date_feedback_rating_ts_ms]: 0
ticket[agent][date_created_ts]: 1397641882
person_context[picture_blob][thumbnail_url_20]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=20
ticket[agent][name]: Annie Edison
ticket[person][default_picture_url_16]:http://helpdesk.example.com/file.php/avatar/16/default.jpg?size-fit=1
ticket[date_feedback_rating_ts]: 0
person_context[picture_blob][authcode]: 5ZYDTWNPNTJ439939E875
person_context[picture_url_64]:http://helpdesk.example.com/file.php/size/64/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[date_resolved]:
ticket[participants][0][person][agentgroup_ids][4]: 9
person_context[importance]: 0
ticket[person][timezone]: UTC
ticket[participants][0][person][disable_picture]:
ticket[agent][default_picture_url]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[language][title]: English
ticket[person][importance]: 0
ticket[access_code_email_header_token]: PTAC-CF9DPM28WW5MTZK8T
person_context[default_picture_url_50]:http://helpdesk.example.com/file.php/avatar/50/default.jpg?size-fit=1
ticket[participants][0][person][default_picture_url_32]:http://helpdesk.example.com/file.php/avatar/32/default.jpg?size-fit=1
ticket[person][picture_url_45]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=45&d=mm
ticket[person][picture_url_32]:http://www.gravatar.com/avatar/fb85e12947c55f7f7bce3d869ef74ed0?&s=32&d=mm
ticket[category]:
ticket[date_user_waiting]: 2014-05-21 14:18:57
ticket[participants][0][person][override_display_name]:
person_context[date_created]: 2014-04-16 09:51:22
ticket[agent][emails][0][email]: adderallfan5gpa@example.com
ticket[agent][default_picture_url_45]:http://helpdesk.example.com/file.php/avatar/45/default.jpg?size-fit=1
ticket[participants][0][person][can_billing]: 1
ticket[participants][0][person][is_disabled]:
ticket[agent][default_picture_url_22]:http://helpdesk.example.com/file.php/avatar/22/default.jpg?size-fit=1
person_context[default_picture_url_80]:http://helpdesk.example.com/file.php/avatar/80/default.jpg?size-fit=1
ticket[participants][0][person][date_picture_check_ts]: 0
person_context[usergroups][3][id]: 8
ticket[person][can_reports]:
ticket[id]: 57
person_context[usergroups][4][id]: 9
person_context[is_contact]: 1
ticket[language][is_rtl]:
ticket[person_email][date_validated]: 2014-06-11 16:30:56
ticket[department][user_title_parts][0]: Support
person_context[agentgroup_ids][4]: 9
ticket[person][date_last_login_ts_ms]: 0
ticket[ticket_slas][0][sla_status]: warning
ticket[ticket_slas][0][sla][warn_actions][actions][0][type]: SetPriority
ticket[agent][date_picture_check_ts]: 0
ticket[original_subject]: NOD problem
ticket[person][default_picture_url_64]:http://helpdesk.example.com/file.php/avatar/64/default.jpg?size-fit=1
ticket[total_user_waiting_work]: 3609772
ticket[priority][priority]: 10
ticket[person][can_agent]:
ticket[date_locked_ts]: 0
ticket[participants][0][person][summary]:
ticket[person][summary]:
person_context[first_name]: Annie
person_context[picture_blob][thumbnail_url_16]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=16
ticket[validating]:
ticket[creation_system_option]:
ticket[total_to_first_reply_work]: 0
ticket[person_email][is_own_validated]:
ticket[participants][0][person][date_created_ts_ms]: 1397643172000
ticket[participants][0][person][picture_url_16]:http://helpdesk.example.com/file.php/size/16/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[participants][0][person][agentgroup_ids][2]: 6
ticket[date_agent_waiting_ts]: 0
ticket[participants][0][person][default_picture_url_64]:http://helpdesk.example.com/file.php/avatar/64/default.jpg?size-fit=1
person_context[name]: Annie Edison
ticket[date_closed]:
person_context[usergroups][1][sys_name]:
person_context[default_picture_url_22]:http://helpdesk.example.com/file.php/avatar/22/default.jpg?size-fit=1
ticket[ticket_slas][0][sla][apply_type]: manual
person_context[picture_url_16]:http://helpdesk.example.com/file.php/size/16/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[participants][0][person][date_password_set_ts]: 0
ticket[agent][picture_url_32]:http://helpdesk.example.com/file.php/size/32/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[agent][is_disabled]:
ticket[agent][date_password_set_ts_ms]: 0
ticket[ticket_slas][0][sla][fail_time]: 1
person_context[usergroups][4][sys_name]:
ticket[ticket_slas][0][sla][work_start]:
person_context[picture_blob][filesize]: 75123
ticket[person][last_name]: User
ticket[participants][0][person][picture_url_32]:http://helpdesk.example.com/file.php/size/32/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
person_context[usergroups][2][is_enabled]: 1
ticket[date_resolved_ts]: 0
ticket[agent][summary]:
person_context[override_display_name]:
ticket[participants][0][person][is_agent]: 1
ticket[agent][disable_picture]:
ticket[participants][0][person][picture_url_64]:http://helpdesk.example.com/file.php/size/64/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[ref]: CAAUTCWQQO-2014140638
person_context[usergroups][2][is_agent_group]: 1
person_context[picture_url_80]:http://helpdesk.example.com/file.php/size/80/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
person_context[date_created_ts_ms]: 1397641882000
ticket[person_email][comment]:
person_context[is_vacation_mode]:
ticket[agent][date_picture_check]:
ticket[date_last_agent_reply_ts_ms]: 1400681937000
ticket[has_attachments]:
ticket[auth]: 9DPM28WW5MTZK8T
ticket[department][id]: 1
ticket[date_user_waiting_ts_ms]: 1400681937000
ticket[date_resolved_ts_ms]: 0
person_context[usergroups][1][note]: Agent has all permissions except those that would allow them to make destructive changes such as deleting records.
person_context[picture_blob][content_type]: image/png
person_context[picture_blob][filesize_display]: 73.36 KB
person_context[date_last_login_ts]: 1404288612
ticket[department][is_tickets_enabled]: 1
ticket[participants][0][person][can_admin]: 1
ticket[language][locale]: en_US
ticket[agent][default_picture_url_32]:http://helpdesk.example.com/file.php/avatar/32/default.jpg?size-fit=1
ticket[agent][picture_url_80]:http://helpdesk.example.com/file.php/size/80/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
ticket[agent][is_confirmed]: 1
ticket[agent][last_name]: Edison
ticket[ticket_slas][0][sla][sla_type]: resolution
ticket[participants][0][person][date_picture_check_ts_ms]: 0
ticket[participants][0][person][default_picture_url_22]:http://helpdesk.example.com/file.php/avatar/22/default.jpg?size-fit=1
ticket[feedback_rating]:
person_context[picture_blob][file_ext]: png
person_context[default_picture_url_16]:http://helpdesk.example.com/file.php/avatar/16/default.jpg?size-fit=1
ticket[ticket_slas][0][sla][work_timezone]:
person_context[default_picture_url_64]:http://helpdesk.example.com/file.php/avatar/64/default.jpg?size-fit=1
ticket[participants][0][person][date_password_set_ts_ms]: 0
ticket[agent][is_deleted]:
person_context[date_picture_check]:
ticket[person][date_password_set_ts_ms]: 0
ticket[person][disable_picture]:
ticket[department][display_order]: 0
ticket[date_last_agent_reply_ts]: 1400681937
ticket[agent][agentgroup_ids][3]: 8
ticket[count_agent_replies]: 1
person_context[picture_url_32]:http://helpdesk.example.com/file.php/size/32/size-fit/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png
person_context[usergroups][4][is_enabled]: 1
person_context[agentgroup_ids][3]: 8
person_context[picture_blob][name_hash]: 39E875
ticket[is_hold]:
person_context[usergroups][3][is_enabled]: 1
ticket[ticket_slas][0][fail_date_ts_ms]: 20322281937000
person_context[id]: 2
person_context[can_agent]: 1
person_context[picture_blob][thumbnail_url_30]:http://helpdesk.example.com/file.php/5ZYDTWNPNTJ439939E875/People_clip_art_hight.png?s=30
ticket[participants][0][person][default_picture_url_45]:http://helpdesk.example.com/file.php/avatar/45/default.jpg?size-fit=1
person_context[usergroups][2][id]: 6
ticket[language][base_filepath]:
person_context[usergroups][0][is_enabled]: 1
person_context[timezone]: Europe/London
ticket[participants][0][person][picture_url_50]:http://helpdesk.example.com/file.php/size/50/size-fit/1JXTWMRHSYW335C62FEC/1194984674960960434signore_architetto_franc_01.svg.med.png
ticket[person][organization_position]:
ticket[person][is_agent_confirmed]: 1
أضف تعليق
الرجاء تسجيل الدخول أو التسجيل لتقديم تعليق.