New Features and Additions

• New Header and App Bar- please see this post for more information.
• Extension of Audit Logs - information here.
• Extension of Authentication Options -more information here. 
• Setting to disable email preview text- more information here.

Improvements

• Portal Performance (faster loading times)
• Email Gateway: Better handling of multipart/report
• Audit logs have been moved to Agent section: Now accessible to Cloud users
• On-Premise version of Hipchat now supported
• Option to skip cert verification for IMAP/POP3
• Revert button added to Portal Editor > CSS > Edit Main CSS
• Error message added for when you add a new agent email with a deleted agents email address
• Changed colour of agent/admin text in portal header to stand out more
• Appearance of favicon on high resolution screens improved
• Improved email tracking codes in headers
• Improved audit logging on filters, escalations, triggers, SLAs and macros

Fixes

Admin Interface

• Inability to save API key in admin
• Adding/editing new email accounts disturbed order of triggers
• Agent override name was not appearing in forwarded out messages
• Issue with round robin- agent being assigned in full log but not in actual assignment
• Issue with agent avatar preview
• Added the ability to change the name of 'Default' brand
• Issue with creating some filters from the Admin Interface
• Issue with editing English UK language pack
• No option for 'none' when selecting default departments
• Update to reset admin password emails for On-Premise users
• Automation action 'Send specific user email' always used primary email address
• Custom HTTP headers not being sent in webhook triggers
• Error sending mail via default PHP mail
• Error parsing postcode field in CRM CSV import
• Adding a new multibrand URL needs to add the brand to the cloud account mapping (Cloud customers- will link your portals correctly now)
• Action codes now strip punctuation before doing comparisons
• Fixed pagination on Admin > Incidents. Fixes issues with loading incidents list if there were many incidents
• UI issue with 'User' criteria in triggers- adding a user was disappearing in UI

Agent Interface

• Issue with Microsoft Translator not working
• Signature mutation when changing between message and note in new ticket
• Validate permission for agents who need approval to publish content has been restored (agents with correct permissions approve before content is published)
• Issue with Problems and Incident count disappearing after upgrade to v5.1.4
• Inability to delete knowledgebase categories
• Rendering issue of helpdesk logo on login page
• Error moving published articles to draft status
• Glossary words were not being added
• Inability to create a macro with an action to set agent team to 'None'
• Usergroups not saving for users/organizations when editing in agent interface
• Predefined usergroups (e.g Everyone) showing in agent interface on user profiles when they shouldn't be
• Ability to create 'blank' labels
• Flashes on filters - real time updates flashing every reload
• "There was a problem loading some elements on this tab" error
• Inability to approve, delete, edit commentes in 'Publish' and 'Feedback'
• Agents now ordered alphabetically instead of by date created (ticket assignment, filtering)
• Error messages around enforcing email bans (agent and user portal error messages)
• CAPTCHA on agent login screen would fail to load if DeskPRO was installed into a sub-direcotry
• Changes to user profiles would not always update the Change Log tab in the user profile
• Fixed cases where resolved/replies tickets would not get removed from ticket list in real time
• SLA counters are cached for larger helpdesk to reduce load on the database
• Elastic search issue- incorrect matching with words e.g legtime would match legacy
• Problems and Incidents now added to full log of a ticket
• Trigger actions that add tasks did not add this to the full log

User Portal

• Issue where agent notes were displaying in 'Media List' in user portal fixed
• Portal no longer allows replies to archived tickets
• Issue with custom user field that is marked agent only displaying on user form
• Missing icon on 'Message Sent' screen in user portal
• Issue with department/field names that had the same name not appearing on user contact form
• Reference column in user portal > tickets shouldn't be wrapped
• Ability to CC users who don't exist
• Added setting to turn chat widget on/off for just the user portal
• Agent can now reset password when portal is disabled
• Improved 'file is too large' error on user portal (ticket form)
• Error messages around enforcing email bans (agent and user portal error messages)

Chat Widget 

• Chat widget now displays chat departments
• Emoticons in chat widget were broken
• In Firefox chat widget wasn't scrolling up to show latest user message
• In Firefox chat widget was freezing intermittently not allowing user to type
• RTL (right to left for Arabic and Persian language packs) was not supported in user facing chat widget
• URL that showed what page a user was viewing on live chat restored
• Sort tickets option appeared on chats-sort live chats by date now (on user profile)
• Instructions on how to install the chat widget in different CMS systems added

Integrations & Apps

• Magento Integration error (PHP erros on DeskPRO side)
• Fixed posting JIRA comments for some users
• Actice Directory test throwing an error
• Fixes to the Kayako importer errors
• Admin > Apps now load app resources (e.g JS setup controller) over relative links
• Usersource syncing deleting/re-inserting phone numbers-caused a lot of audit log entries
• License error when 'auto-add agent' option enabled in a usersource

API

• API logging not saving
• Possible MYSQL error to do with API logging exceeding max allowed packet size
• Legacy API: Superuser can't delete task
• Legacy API returning IDs as strings
• Fix mobile app login forcing an email address input (ie. would prevent AD/LDAP usernames)
• Department triggers did not get applied for new tickets created via the API in the user context

Errors

• Possible logged warning 'system alerts log processing was terminated'
• Database backups larger that 2GB being reported as 'failed' on 32bit systems
• Error: SessionHandler::read(): open(C:/DeskPRO/DeskPRO/var/kernel_cache/17655/prod/sessions/sess_gq6c33uup4ichs4grhfmhm7k70, O_RDWR) failed: Permission denied (13)
• Unhandled PHP exception getting added to logs (On-Premise users)
• Fix database backup command (used during upgrades) on Windows when the password contains a % symbol
• Exception: 0 Argument 1 passed to Elastica\Query\Term::_construct() must be of the type array, string given

If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.

If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.