We are pleased to announce a new release of the DeskPRO helpdesk platform, build #246.

The following is an automatically generated list of changes in this release:

• Use ctrl for mac and alt for win/nix
• Few small tweaks. - Underline shortcut letter for send reply, setting status, snippets - Style the manage macro link in the macros menu - Show shortcut code in snippet manager list
• Shortcuts in snippets box
• More keyboard shortcuts around ticket reply box
• Improved reply box
• Move preSend call to just before invoking delegated transports. DelegatingTransport may modify From based on matched gateway in ticket contexts if a gateway is configured with an alias. preSend automatically sets a return-path based on the From, so we need any changes to From to happen before preSend is called or else we'll end up in a situation where From is the alias and Return-Path is the original address.
• Add button styling based on bootstrap
• Beginning of replybox changes
• Fix missing paren which would cause an error when using people search on multiple labels
• Fix infinite loop with SLA date calculation when working hours set has end time earlier than start time
• Few cleanup tweaks to snippet manager
• Add 'reply with snippet' action, add replytext position option
• Work around snippets - New 'shortcut codes' can be assigned to snippets. If you type %code% into the reply box, the code is automatically expanded with snippet. - Added "All Snippets" view in snippet manager that lists all snippets in all categories - Added filter box to filter snippet titles in snippet manager - Fixed height of snippet edit popup
• Cancel sending of messages that were queued to send in a transaction when that transaction is rolled back (eg an error)
• Handle errors in webhooks calls better
• Number of fixes to BlobStorage, add logging capabilities
• Fix possible undefined index notice when no tickets in a filter with grouping enabled
• Fix a missing field from a query
• Fix possible case where agent chat department permissions would not be set properly in the page-vars template
• Show the date and time in tooltip on user ack tick when re-rendering a user chat in agent interface
• Add BlobStorage system that can handle multiple types of storage backends
• Add AWS and Guzzle to vendors

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.