With AI Suggested Reply, agents can generate draft ticket replies in seconds, empowering you to respond faster and more accurately to customer inquiries. This feature analyzes your configured data sources to suggest responses tailored to the context of the user's last message, ensuring that your responses are relevant, efficient, and effective.

By suggesting draft responses, agents can save time and focus on complex issues, while AI effectively handles their routine responses. This also improves accuracy, reduces errors, and enables faster and more personalized responses that maintain consistency across all interactions, aligning with your brand's tone and messaging.

Using AI Suggest Reply is easy. Simply click the purple pencil icon in the ticket reply box, once a response has been generated you can choose to try again, accept the draft, or close the suggestion.

By leveraging the power of AI, Draft a Reply streamlines your support workflow, freeing up more time for you to focus on complex issues and delivering exceptional customer experiences. For more details on using AI Productivity tools, you can see the guide.