Ticket Structure
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How do I set up a new user registration form?
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How do I set a default department for tickets submitted via the Help Center?
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How can I have two teams of Agents who can’t see each other’s Tickets?
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How do I add Custom User Fields to Ticket Forms?
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What is Ticket Archiving and why should I use it?
منشور: ١٦/٠٦/٢٠٢٣
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Why can't I add custom ticket statuses?
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How do I follow up automatically when a user stops replying?
منشور: ٠١/٠٩/٢٠٢٣
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How can I make a department visible to agents only?
منشور: ٠٧/٠٩/٢٠٢٣
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How do I make a reusable checklist of things to do within a ticket?
منشور: ٠٣/١٠/٢٠٢٣
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Creating an Impact, Urgency and Priority matrix
منشور: ٠١/٠٨/٢٠٢٣
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