Deskpro Support

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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

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How do I enable logging for outgoing email?

Christopher Nadeau

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I'm having trouble with replies being created as new tickets

Eloise Rea

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Can I run an Email-only helpdesk?

Lara Proud

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How do I add an organization-wide email signature?

John Davison

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Creating brand-specific Email Templates

Manu Marquez

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How do I include ticket account addresses in emails?

Paul Davies

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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

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Exchange not displaying the correct 'From:' field

Matias Navarro Carter

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I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

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I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

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Can I keep my existing support email address?

Phil Rigby

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I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

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I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

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Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

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How do I set up an email account for outgoing messages only?

Alexandra Mead

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How do I create a custom button for my chat widget?

Matthew Wray

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Messenger Widget Options

Matthew Wray

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I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

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How can I switch email clients whilst using Deskpro?

Matthew Wray

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What is the difference between Microsoft OWA and EWS?

Colin Dunn

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Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

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Translating your Messenger Widget

Lara Proud

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How do I show users which agents are following their tickets?

Ben Henley

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Why can't some users see my messenger widget?

Hannah Scott

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Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

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How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

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Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

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Banned WhatsApp Business Accounts

Lara Proud

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