Skip to main content

Where can I find my License Key file? - Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

Where can I find my License Key file?

Authors list

If you are looking to obtain a new license code for your Deskpro on-premise installation, most likely to extend an evaluation version of the software, you will need to provide us with your “Key File” - this is not to be confused with your License ID or License Code.

 

To find this, access the Billing section of your Deskpro admin dashboard.

 



 

This will take a you to your licensing and billing page, allowing you to immediately purchase the software and update your license code. This example page has been filled with dummy data.

 

 

If a Deskpro agent has requested your “Key File” specifically to extend a demo, you will need to provide them with the file generated when you press “Download Key File” as pictured. The file contains the token required to generate a new license key. It will be very small text file ( .txt), and only a few kilobytes in size.

 

Please attach this file as is into a response back to the sales or support team if this has been requested from you. You will then receive a new license code which you can update on this page by replacing the text in “Update License Code”.  We are always here to help if you need any further information.

 

有用的 Unhelpful

12 of 19 people found this page helpful

添加一条评论

Please log in or register to submit a comment.

Need a password reminder?