I'm having trouble receiving notification emails when I create a ticket - 知识库 / Deskpro Legacy - Deskpro Support

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I'm having trouble receiving notification emails when I create a ticket

最后更新：由 Lara Proud 于 2023年8月31日 更新

Question:

I'm trying to test email notifications. I make myself a test ticket and I don't get an email. Other automatic emails seem to be working. What's wrong?

Answer:

By default, you don't get notifications about your own actions on tickets, including creating them.

If you want to enable email notifications for your own actions, go to your Preferences at the top left of the agent interface, and change the My Own Actions settings under Email Notifications.

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作者: Ben Henley
Creation date: 2014年6月26日
Last update: 2023年8月31日
Publish date: 2014年6月26日

I'm having trouble receiving notification emails when I create a ticket - 知识库 / Deskpro Legacy - Deskpro Support

I'm having trouble receiving notification emails when I create a ticket

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