跳到主要内容

How long can User open a Resolved ticket - 知识库 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How long does a User have to re-open a Resolved Ticket?

How long can User open a Resolved ticket

作者列表

The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:




Or remove the ability to re-open the ticket if too much time has passed:



This will also prevent users from emailing in to re-open the ticket, and they will be a sent a rejection email to inform them that the ticket has been rejected, if this email was sent outside of the set time limit. 

有帮助 没有帮助

74 人中 39 人认为这个页面有帮助

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?