How long can User open a Resolved ticket - 知识库 / Deskpro Legacy - Deskpro Support

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How long can User open a Resolved ticket

最后更新：由 Lara Proud 于 2023年8月24日 更新

The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:

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作者: Emily Booth
Creation date: 2019年4月15日
Last update: 2023年8月24日
Publish date: 2019年4月15日