跳到主要内容

How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user - 知识库 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I use a generic From: name for Agent Email Notifications?

How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

作者列表

Question:

My agents get emails notifications from the helpdesk about tickets, which is fine, but the From: name used for the emails is the user's name - even though the message is really coming from our ticket email address at support@acme.com. 

How can I change it so these emails all have a From: name of "Acme Helpdesk"?

 

Answer:

In Admin > Tickets > New Ticket Triggers and select the Send agent notifications trigger. 

In the Actions section, change the From: name from "Name of the person who initiated the action" to "Helpdesk Name" (or enter a custom name).

Go to New Reply and do the same for the Send agent notifications trigger there.

Go to Ticket Update and do the same again.

 

有帮助 没有帮助

92 人中 42 人认为这个页面有帮助

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?