How do I automatically increase ticket urgency on tickets from organization managers? - 知识库 / Deskpro Legacy - Deskpro Support

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How do I automatically increase ticket urgency on tickets from organization managers?

最后更新：由 Lara Proud 于 2023年8月31日 更新

If your agents are using the CRM app to record which users are managers of their organizations, you could use this information to increase the urgency of managers' tickets:

Note that the trigger makes the ticket more urgent if the user is a manager, or belongs to the VIPs usergroup. It increases the urgency by 5, up to a maximum of 10.

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作者: Ben Henley
Creation date: 2014年9月8日
Last update: 2023年8月31日
Publish date: 2014年9月8日