The SendGrid app will allow you to track reading of notification emails.
The app is not yet complete. We will update this section with full documentation as soon as the app is ready.
- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Appendix
- Departments
- Agents
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- Messenger
- Chat
- Labels
- Agent Interface Options
- Voice
- Chat queues
- CRM and usergroups
- Help Center
- Multi-Branded Portals
- Editing Templates
- Localization
- Deskpro Apps
- Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- Azure AD SAML Setup
- AD FS SAML Setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- LDAP setup
- Using the Deskpro API
- Creating widgets & apps
- Managing and Deleting Personal Data
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
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