Deskpro Messenger is a widget you can place on your helpcentre and/or website which allows users to livechat with agents, submit tickets and access your knowledgebase.
To configure Messenger go to User Interface > Messenger Setup
- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Appendix
- Departments
- Agents
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- Messenger
- Chat
- Labels
- Agent Interface Options
- Voice
- Chat queues
- CRM and usergroups
- Help Center
- Multi-Branded Portals
- Editing Templates
- Localization
- Deskpro Apps
- Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- Azure AD SAML Setup
- AD FS SAML Setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- LDAP setup
- Using the Deskpro API
- Creating widgets & apps
- Managing and Deleting Personal Data
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
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