When a user logs in using an external authentication source for the first time, you can add them to a Usergroups.
Set this with the Grant Usergroup control in the settings for the authentication source.
- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Appendix
- Departments
- Agents
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- Messenger
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- Labels
- Agent Interface Options
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- Chat queues
- CRM and usergroups
- Help Center
- Multi-Branded Portals
- Editing Templates
- Localization
- Deskpro Apps
- Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- Azure AD SAML Setup
- AD FS SAML Setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- LDAP setup
- Using the Deskpro API
- Creating widgets & apps
- Managing and Deleting Personal Data
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
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