The Properties Pane exists across the Tickets and Publish interfaces; its primary function is to display the information that Deskpro stores about a particular item.

The Properties Pane also enables Agents to carry out actions from the various tabs.

Ticket Properties

The Ticket Properties Pane houses multiple pieces of information about a Ticket and Ticket actions.

The Ticket Information tab will include details such as Assigned Agent, Team, Followers, Department, User Name, Reference Codes, time spent open, etc.

The various tabs at the top of the Ticket Properties let you access different features such; Approvals, SLAs, Problems, Billing and more.

When you apply a Ticket Action the relevant tabs will open in the Ticket Properties, where you can create, edit and manage different Ticketing actions.

When you create an action such as an Approval or an SLA the tabs will show a number to indicate the number of live Actions.

Publish Properties

The Publish Properties contains information about the state of your published content on your Help Center.

In the Publish component, the Properties include:

• Information Tab - Details such as last update, permissions, number of views, if the document has any comments or votes.

• Version History - This lets you see the edit history of your Help Center content; who made changes, what those changes were and when.

• Related Content - Which lets you link other relevant pieces of content in the Help Center to a post.

And on Community:

• Linked Tickets - Which shows if a Community topic has any Tickets linked to it.