Accepting Chats
When a User initiates a Chat, and you’re logged in to the Chat system, and selected as a candidate in the Routing Model, you will see a Chat pop-up window at the bottom left of the Agent interface.
You will also hear an audio notification, this can be changed from the Default Ringing Sound.
You can choose to Decline the Chat and leave it for another Agent, or you can Accept to begin chatting.
Depending on your Deskpro configuration, User login may not be required before using Chat. This means that somebody starting a Chat could enter the email address of a registered User, without needing to login and prove that the address is theirs.
When this happens, you will see the following warning:
You should avoid discussing sensitive data until you have verified that it is really the User.
Setting Chat Notification Volume
To change the level of Chat sound notifications, expand the Chat app and drag the Notification volume slider to adjust the volume.
To mute Chat sounds altogether, simply move the slider all the way to the left.
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