The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc - 反馈 / Feature Request - Deskpro Support

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback

Robert Tanka

If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees if Deskpro is down as a cc, and if so, does not create a new ticket and instead uses subject matching to add it to the relevant ticket.

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New Feature Request

作者: Robert Tanka
Creation date: 2021年2月12日
Last update: 2021年2月12日
Publish date: 2021年2月12日
Category: Tickets

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc - 反馈 / Feature Request - Deskpro Support

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback

添加一条评论

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