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Prevent urgency changes by agents - 反馈 / Feature Request - Deskpro Support

New Feature Request
Prevent urgency chan... 社区
14

Prevent urgency changes by agents Collecting Feedback

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only. 

Comments (2)

Humberto Pomales
We need this too.
Christian
Agreed, only the system should be setting the Urgency based on a time criteria

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是否需要密码提醒？
New Feature Request
Prevent urgency chan... 社区

标签

Urgency
作者
Humberto Pomales
Last update
2023年11月17日
Category
Functionality