offers kb & tickets to agent when opening a ticket (from agent interface) - 反馈 / Feature Request - Deskpro Support

offers kb & tickets to agent when opening a ticket (from agent interface) Collecting Feedback

Jorge Fdez

At this moment when a user try to open a ticket from user interface, deskpro offers kb related articles. I think that will be very interesting to apply the same feature to an Agent when he's trying to open a ticket from Agent interface: Maybe the ticket he's trying to open is resolved in the past, so if deskpro offers a related ticket or kb article, the agent could resolve the problem without opening a new ticket

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New Feature Request

作者: Jorge Fdez
Last update: 2017年8月2日
Category: Tickets

offers kb & tickets to agent when opening a ticket (from agent interface) - 反馈 / Feature Request - Deskpro Support

offers kb & tickets to agent when opening a ticket (from agent interface) Collecting Feedback

添加一条评论

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