Intelligent ticket assignment - 反馈 / Feature Request - Deskpro Support

Intelligent ticket assignment Report

Kyle Griffin

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

添加一条评论

请登录或注册以提交评论。

New Feature Request

作者: Kyle Griffin
Last update: 2024年6月3日
Category: Automations