Help with settings view only rights for specific department - 反馈 / Feature Request - Deskpro Support

Help with settings view only rights for specific department Collecting Feedback

Vehicle Rent Tech

Is it possible to have a view-only option for tickets in specific departments and not be able to modify or respond to tickets? This comes in handy for "outsourced" agents who have their own department but could be able to see tickets from other departments for more information when needed.

Comments (1)

Christian

3 years ago

View only would simplify cross-department viewing of tickets.

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New Feature Request

作者: Vehicle Rent Tech
Creation date: 2019年7月23日
Last update: 2020年10月13日
Publish date: 2019年7月23日
Category: Tickets

Help with settings view only rights for specific department - 反馈 / Feature Request - Deskpro Support

Help with settings view only rights for specific department Collecting Feedback

Comments (1)

添加一条评论

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