Ability to "Notify All Agents" in Triggers - 反馈 / Feature Request - Deskpro Support

Ability to "Notify All Agents" in Triggers Collecting Feedback

Kris van der Starren

Having a 'Notify all agents' option for triggers would be useful - for example when you're defining things like 'emergency' triggers. The only way to do that currently seems to be to add all of the agents in your organization as a follower on the ticket (one at a time) and then use the 'Send Agent Email' trigger with the 'Ticket Followers' option. The problem with this approach is that I will need to go in and adjusted it every time somebody new joins the company.

添加一条评论

请登录或注册以提交评论。

New Feature Request

作者: Kris van der Starren
Last update: 2017年8月2日
Category: Automations

Ability to "Notify All Agents" in Triggers - 反馈 / Feature Request - Deskpro Support

Ability to "Notify All Agents" in Triggers Collecting Feedback

添加一条评论

标签