I'd like to be able to select a specific sub-status when sending a reply. Currently you can only select a core, parent status.
官方回复
Lara Proud
You can now apply a specific sub-status on a ticket while replying to a ticket. The Send as "Status" button supports this by letting you pick from the core status sub-statuses by hovering over them and displaying a list of the sub-statuses for your core statuses.
Comments (4)
I would love to see the same list of status and sub-status choices that I see when I click on the "Change Status" drop-down button.
In the meantime you could perhaps create a Macro to add the sub-status as a workaround.