Nhãn tìm kiếm - Deskpro Support
-
I don't want to show the author for Knowledgebase Articles
If you want to remove the author attribution for Knowledgebase Articles on the Help Center, you can ...
-
How do I set up an internal knowledgebase for agents only?
If you want to have Knowledgebase Articles about internal procedures for Agents and don’t want them ...
-
Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
-
Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
-
Knowledge Base Article Approval Process
We would like to have the ability for Knowledge Base articles to be publish via approval process. Es...
-
Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
-
Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...
-
Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
-
Knowledgebase and Downloads Navigation Improvements
Example use case: Ability to list categories and sub categories like the following: Category 1 ...
-
Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
-
Network Drive/UNC path links in KB articles
Please add support to allow links in KB articles to go to network drives or UNC paths for our intern...
-
Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
-
More powerful "convert ticket to knowledgebase (kb) article"
Deskpro let Agents to convert a ticket to a new kb article. At this moment it only automatically pub...
-
Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
-
Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
-
View old revisions of knowledgebase articles
When looking at the revision history for an article, I would like to view an old revision or show a ...
-
New Article Notification
Can you please add a notification option for when a new KB article is created. This would be a very ...
-
Restrict knowledgebase categories queried when submitting tickets
When using embedded forms / popups on websites it should be possible to restrict the knowledgebase c...
-
Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
-
Change the order of FAQ's
I seem to be able to change the order of all cats but not articles. Can you add a method to change t...
-
Add Markdown support for Knowledge Base articles
Deskpro has very inconsistent support for authoring good looking techincal content across the variou...
-
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Currently, Knowledgebase (KB) articles have a column on the right side that displays information abo...
-
Translation Option for KB categories
We would like to translate the KB categories into other languages as well
-
Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
-
Allow redirects from archived articles to published articles
Allow agents to set a URL redirect on an archived article so it can point to a published article. F...
-
Option to subscribe all agents to the Knowledgebase
I'd like a way to subscribe all my agents to the Knowledgebase, so when we add new article they get ...
-
Insert KB article link/content into ticket if the search is used
Currently, articles from the KB can only be inserted into tickets if you have selected the publish a...