Nhãn tìm kiếm - Deskpro Support
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How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
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Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
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Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
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Knowledge Base Article Approval Process
We would like to have the ability for Knowledge Base articles to be publish via approval process. Es...
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Network Drive/UNC path links in KB articles
Please add support to allow links in KB articles to go to network drives or UNC paths for our intern...
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Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
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View old revisions of knowledgebase articles
When looking at the revision history for an article, I would like to view an old revision or show a ...
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More powerful "convert ticket to knowledgebase (kb) article"
Deskpro let Agents to convert a ticket to a new kb article. At this moment it only automatically pub...
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New Article Notification
Can you please add a notification option for when a new KB article is created. This would be a very ...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
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Change the order of FAQ's
I seem to be able to change the order of all cats but not articles. Can you add a method to change t...
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Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
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(Add option to) Display "Last updated" instead of "Created" date for KB articles
Currently, Knowledgebase (KB) articles have a column on the right side that displays information abo...
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Allow redirects from archived articles to published articles
Allow agents to set a URL redirect on an archived article so it can point to a published article. F...
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Modifiable robots.txt file
We would like the ability to modify our robots.txt file on the helpdesk to help improve our SEO. W...
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Would like to see the knowledge grouping as part of the search list
In the search field, we would like to see the knowledge listed not just as KNOWLEDGEBASE but by the ...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Highlight code blocks in Articles
Currently, there is no way to highlight code blocks it will be great to have such possibility sinc...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
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Change new Article Status
When creating a new KB article, the default status is "Published". Can we have an option to change t...
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Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
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Impossible to highlight code blocks in knowledge base
It's possible to highlight code blocks in guides, but not in knowledge base articles.
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Re-arrange the top 5 articles under each categories (should be able to choose)
When you open your KB, it displays all the categories with 5 articles underneath, I've been in conve...