Nhãn tìm kiếm - Deskpro Support
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How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
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Re-arrange the top 5 articles under each categories (should be able to choose)
When you open your KB, it displays all the categories with 5 articles underneath, I've been in conve...
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Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
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Drag & Drop reordering of help center content (knowledge base articles etc)
Currently the order of articles within a section in the knowledge base is only possible by date crea...
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Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
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Change new Article Status
When creating a new KB article, the default status is "Published". Can we have an option to change t...
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Modifiable robots.txt file
We would like the ability to modify our robots.txt file on the helpdesk to help improve our SEO. W...
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Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
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Change the order of FAQ's
I seem to be able to change the order of all cats but not articles. Can you add a method to change t...
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Insert KB article link/content into ticket if the search is used
Currently, articles from the KB can only be inserted into tickets if you have selected the publish a...
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Knowledgebase and Downloads Navigation Improvements
Example use case: Ability to list categories and sub categories like the following: Category 1 ...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Restrict knowledgebase categories queried when submitting tickets
When using embedded forms / popups on websites it should be possible to restrict the knowledgebase c...
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Retaining information about knowledgebase sections in one-column view
When viewing a knowledgebase category in one column, there is nowhere to view the extra information....
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Would like to see the knowledge grouping as part of the search list
In the search field, we would like to see the knowledge listed not just as KNOWLEDGEBASE but by the ...
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Option to subscribe all agents to the Knowledgebase
I'd like a way to subscribe all my agents to the Knowledgebase, so when we add new article they get ...
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Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Impossible to highlight code blocks in knowledge base
It's possible to highlight code blocks in guides, but not in knowledge base articles.
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
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Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...