Nhãn tìm kiếm - Deskpro Support
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Unlink Linked Tickets
There's currently no way to unlink a ticket once it has been linked. If you make a mistake adding a ...
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Tree view for linked tickets
The tool for linking tickets is very usefull. However, it would be practical to offer a way to have ...
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Mention creation of linked tickets as notes
Linked tickets are not really visible in the agent interface. When creating linked tickets, it is co...
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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More conversation in linked tickets created
It would be very useful to be able to create a linked ticket including not only the first user messa...
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Adding more columns to the 'linked tickets' tab
In the ‘linked tickets’ tab, it would be useful to be able to adjust the column view and include mor...
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Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
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Link Existing Tickets
Thank-you for the recent feature that allows create of a new linked ticket.<br /><br /> <br /><br />...
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Linking to ticket without whole view state
Being able to provide a direct link to a ticket without including the whole view state would be very...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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Adding CCs to tickets when creating them using the API
When opening tickets into Deskpro using the API it would be great if we could also add CCs to the ti...
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Ability to update a ticket based off it's linked ticket
A way to update a linked ticket automatically based off of an action that happened in its linked tic...
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agent assign for linked tickets created from a forward
When using 'Forward as a new linked ticket' in Deskpro there's a checkbox to assign the ticket to a...
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Link more than one Ticket at a Time
It would be useful to add a button to merge all (or several) linked tickets at once.
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Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
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Link forwarded messages to original ticket
I think it would be helpful to have messages that you forward be linked to the ticket that they orig...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Using the same intelligent search module for linking tickets like the used one at the merge feature
It would be much more convenient if we could use the same functionlity search module which is used f...
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Create linked ticket for Macro
I would like to see the ability to create a linked ticket from a Macro and have it run a sub routine...