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Help Center
Knowledgebase
Kiến thức cơ bản
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Getting Started
(27)
1) Organize your Helpdesk into Departments
Overview of the Ticket
Upgrading to Deskpro Horizon: A Guide for Admins
Deskpro Agent Certification Course
2) Add Agents to your Helpdesk
View all articles in Getting Started
Using Deskpro
(266)
How do I set up an email account for outgoing messages only?
I'm having trouble with outgoing email
How do I send a different auto-reply to new users?
How do I use the filter pane?
I'm having trouble with my portal chat tab
View all articles in Using Deskpro
Sales, Billing & Legal
(29)
Where will my data be hosted?
Can you host my Cloud data within the EU?
Deskpro Privacy Policy
Deskpro End-User License Agreement
Deskpro Terms of Service
View all articles in Sales, Billing & Legal
Additional Services
(15)
Admin & Agent Training
Best Practice Consultancy
Data Import & Migrations
Integrations
On-Premise Installation & Upgrades
View all articles in Additional Services
Developer & Reporting
(99)
What do I use in a query to retrieve the email address of ticket users?
Displaying ticket messages in a report
Can I include Satisfaction survey results in my reports?
Retrieving user hostname information in reports
Summing ticket charges
View all articles in Developer & Reporting
Legacy: Getting Started
(17)
What documentation is available for Deskpro?
How do I get started with Deskpro?
Setting up Departments
Deskpro for IT Teams
Deskpro for HR Teams
View all articles in Legacy: Getting Started
Legacy: How-to Videos
(17)
Overview of the Agent Interface
Overview of the User Portal
Overview of Tasks
Overview of Community
Overview of Publish
View all articles in Legacy: How-to Videos
Legacy: Managing Deskpro On-Premise
(131)
Why is Deskpro On-Premise pricing based on a subscription model?
What's the difference between Deskpro Cloud and Deskpro On-Premise?
What is Deskpro Cloud?
Using Gmail Oauth On Premise
Using an Office365 Email Account for On-Premise
View all articles in Legacy: Managing Deskpro On-Premise